Clinical Success Manager (RN) – Clinical Customer Success

Job Description

Clinical Success Manager | Guardoc Health

The Tone:
This is a full-time role at Guardoc Health, located remotely in the United States. Guardoc is a healthtech startup building an AI Operating System for clinical risk mitigation in long-term care providers. This role is critical for owning the end-to-end customer experience, ensuring Guardoc delivers consistent, real-world value by simplifying workflows, reducing friction, and driving sustainable behavior change for clinical teams. Your nursing background provides instant credibility with frontline staff and leadership, speaking their language daily.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, United States

• Mission: Ensure Guardoc delivers consistent, real-world value to nurses, DONs, CNOs, regional leaders, and clinical teams by simplifying workflows, reducing friction, and driving sustainable behavior change.

What You’ll Actually Do
• Lead: Lead customer implementations from prep through go-live, ensuring readiness, clarity, and confidence at launch.
• Deliver: Deliver training to frontline staff and leadership to support early adoption and correct usage, drawing on firsthand clinical experience to build trust quickly.
• Own: Own user adoption and consistency metrics across accounts and customer sites.
• Monitor: Monitor utilization patterns, identify drop-offs or misuse, and proactively intervene to reinforce correct workflows.
• Serve: Serve as the primary operational contact post-implementation to troubleshoot workflow challenges and support ongoing enablement.

The Must-Haves
• Background: Active nursing license (RN or LPN/LVN) or significant clinical nursing experience, ideally with exposure to long-term care, skilled nursing, or similar clinical settings.
• Experience: Proven ability to drive adoption, utilization, and behavior change in operational settings, demonstrating deep familiarity working in clinical environments.
• Skills: Strong communication, problem-solving, and follow-through; highly organized; comfort navigating complex workflows, staffing models, and real-world clinical constraints.
• Bonus: Experience in Customer Success, Implementation, or Operations.