Dispatcher

Job Description

Dispatcher | DO & CO AG

The Tone:
This is a full-time role at DO & CO AG, located in New York. DO & CO AG specializes in gourmet entertainment across three business segments: Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, operating in 33 locations across 12 countries and 3 continents. This role is crucial for ensuring the seamless dispatch of catering services, managing transportation operations, and maintaining high standards of quality and compliance for airline clients.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, New York, NY
• Pay: $28.37 hourly
• Team: Transportation Department
• Mission: Ensure the timely, compliant, and accurate dispatch of catering services by leading the driver team and managing logistics.
• Tech Stack: Microsoft Word, Excel, Outlook

What You’ll Actually Do
• Lead: Supervise, motivate, and support a large team of drivers and driver helpers, including managing their schedules and documentation.
• Orchestrate: Process and manage meal ordering information, ensuring accurate and timely distribution to all relevant departments.
• Communicate: Receive and relay important incoming calls and information from airline clients and the airport to respective departments.
• Maintain: Ensure all vehicles are in proper working condition, including compliance checks, fueling, and scheduling maintenance.
• Ensure: Adhere to all food safety and hygiene regulations, reporting any food safety concerns to management and the relevant team.

The Must-Haves
• Background: Experience supervising teams within transportation or dispatch operations, particularly in a fast-paced environment. Mandatory successful completion of airport security clearance process (TSA, U.S. Customs, SIDA, AOA).
• Experience: A minimum of 1 year of work experience in a similar role.
• Skills: Excellent planning and coordination, strong team leadership and outstanding communication, effective problem-solving and decision-making, proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and collaboratively, manage quickly to overcome deficiencies, and maintain focus on customer service details. Flexibility to work different shifts (including nights, weekends, and holidays) and capacity to work long hours on foot in varied temperatures.