Shift Leader

Job Description

Shift Lead | Five Guys

The Tone:
This is a pivotal leadership role at Five Guys, a renowned restaurant company committed to quality food and service. As a Shift Lead, you are a hands-on manager, directly responsible for setting the operational tone and ensuring every shift runs smoothly. Your presence is key to upholding the high standards of the brand, guiding your team by example, and ensuring each guest leaves with a positive and memorable impression. This position offers a direct path for career growth within the company, empowering you to make a tangible difference in daily operations.

The TL;DR
• Role: Restaurant Leadership Role
• Location: In-person
• Pay: $20.50-$22.00/hour + Tips + Bonus
• Mission: To effectively lead restaurant shifts, maintain operational excellence, ensure consistent delivery of high-quality guest service, and foster a strong, positive team environment while upholding Five Guys’ brand standards.
• Tech Stack: Point of Sale (POS) systems

What You’ll Actually Do
• Operational Oversight: Lead daily shifts, managing restaurant operations and stepping in for management when they are off-site to ensure continuous smooth service.
• Hands-on Contribution: Work side-by-side with the team across all positions, including cashier, grill, prep, fries, and dining room duties, demonstrating leadership through active participation.
• Guest Satisfaction: Consistently deliver fast and accurate service to create an excellent guest experience with every interaction, ensuring customer impressions are positive.
• Team Coaching & Training: Coach, support, and motivate crew members to perform their best, while also assisting in the training and development of new team members to build a strong culture.
• Brand & Safety Compliance: Maintain restaurant cleanliness, safety, and brand standards according to company guidelines, alongside efficiently managing shift tasks like coordinating breaks, handling cash, and completing closing reports.

The Must-Haves
• Background: Candidates should possess a foundational understanding of restaurant, retail, or hospitality environments, ideally with prior experience in a leadership capacity.
• Experience: A minimum of 1 to 2 years of experience in either restaurant, retail, or hospitality sectors is required. Demonstrated leadership experience within these fields is preferred.
• Skills: Essential skills include a team-first mindset, strong verbal communication, the ability to maintain composure and make effective decisions in a fast-paced setting, basic mathematical proficiency, and comfort using Point of Sale (POS) systems.
• Bonus: Preferred qualifications include holding a valid food safety certification, such as ServSafe, to ensure adherence to health and safety regulations.