Senior Manager, Technical Documentation – Data Center Operations

Job Description

Senior Manager, Technical Documentation, Data Center Facilities | Oracle

The Tone:
This is a full-time role at Oracle, located in the United States with a hybrid work environment. Oracle is a global organization that brings together data, infrastructure, applications, and expertise, with AI embedded across its products and services, to power everything from industry innovations to life-saving care. This role is crucial for leading the documentation operating model for Oracle Cloud Infrastructure data center operations, ensuring critical procedures are accurate, controlled, and field-usable to enable safe, consistent execution at hyperscale.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, United States
• Pay: $126200–$264100 yearly
• Team: Senior people leader within Central Data Center Operations.
• Mission: Own and develop the documentation operating model to translate complex technical processes into controlled, repeatable, and auditable content for safe, consistent hyperscale data center operations.
• Tech Stack: CMMS, DCIM, BMS, EPMS, SCADA, ticketing systems, learning management systems, document management systems, knowledge bases, content management platforms, SharePoint, Confluence, XML/DITA

What You’ll Actually Do
• Strategy: Own the technical documentation strategy and governance model for Central Data Center Operations, including standards, lifecycle management, and publishing discipline.
• Leadership: Lead and develop a team of documentation managers, technical writers, procedure specialists, knowledge managers, or matrixed contributors supporting data center operations content.
• Standards: Establish and maintain enterprise documentation standards for various operational documents like SOPs, MOPs, EOPs, runbooks, and maintenance work instructions.
• Collaboration: Partner with subject matter experts across facilities operations, engineering, and other teams to convert technical requirements into clear, actionable, field-ready procedures.
• Quality: Drive documentation quality through structured reviews, procedure validation, readability standards, risk checks, field feedback loops, and periodic refresh cycles.

The Must-Haves
• Background: Bachelor’s degree in Technical Communication, Engineering, Operations, Information Systems, English, Communications, or a related field preferred; equivalent technical operations experience will be considered. Career Level M3.
• Experience: 8+ years in technical documentation, operations documentation, or knowledge management in complex technical environments, with 3+ years leading teams or cross-functional documentation initiatives in large-scale, operationally intensive organizations.
• Skills: Senior-level documentation leadership with strong operational judgment; excellent technical writing, editing, information architecture, and content governance skills for complex infrastructure environments; strong stakeholder management across operations, engineering, and various other teams; strong program management discipline; high attention to detail in procedure accuracy and content consistency.
• Bonus: Experience in hyperscale data centers, cloud infrastructure, or other mission-critical settings; experience managing controlled documentation for SOPs, MOPs, EOPs, change management, incident response, or regulatory/audit requirements; familiarity with specific enterprise systems like CMMS, DCIM, BMS, or EPMS; certifications or training in technical communication, knowledge management, ITIL, PMP, Lean, Six Sigma, or quality management.