Assistant Customer Experience Manager

Job Description

Assistant Customer Experience Manager | Burjline Builders

The Tone:
This is a Part-time and Full-time remote role at Burjline Builders, part of Beyond International Group. Beyond International Group is a forward-thinking company dedicated to providing innovative solutions and services across various sectors. They enhance business operations through advanced technology and strategic consulting, helping a diverse range of clients optimize their processes and achieve their goals. This role is crucial for shaping the customer journey and ensuring the highest levels of satisfaction for their clients.

The TL;DR
• Role: Assistant Customer Experience Manager
• Type: Part-time, Full-time
• Location: Remote

• Mission: Support the mission of delivering exceptional value by shaping the customer journey and ensuring the highest levels of satisfaction.
• Tech Stack: Standard office software, CRM platforms

What You’ll Actually Do
• Strategy: Assist the Customer Experience Manager in developing and implementing strategies to enhance the overall customer journey.
• Support: Serve as a key point of contact for customer enquiries, providing timely and effective resolutions.
• Analysis: Collect, analyse, and report on customer feedback to identify trends and inform service improvements.
• Collaboration: Collaborate with cross-functional teams to ensure a seamless and positive customer experience.
• Data Management: Help to maintain and update the Customer Relationship Management (CRM) system with accurate customer data.

The Must-Haves
• Background: Proven experience in a customer experience, customer support, or a related client-facing role.
• Experience: Proficiency in using standard office software and experience with CRM platforms.
• Skills: Exceptional written and verbal communication, strong analytical and problem-solving abilities, empathetic approach to helping customers, excellent organizational and time-management skills.
• Bonus: Previous experience within the technology or strategic consulting industry, a bachelor’s degree in Business, Marketing, Communications, or a relevant field, familiarity with customer feedback analysis tools and techniques.