Clinic Operations Director

Job Description

Clinic Operations Director | Cardinal Pediatric Therapies

The Tone:
This is a full-time role at Cardinal Pediatric Therapies, located in Wilmington, NC. Cardinal Pediatric Therapies is dedicated to providing high-quality pediatric therapy services, aiming to make a lasting impact on children and families. This role offers the opportunity to build a high-performing operation, develop leaders, and solve meaningful problems. The company seeks an individual who takes ownership and drives results, rather than waiting for direction, to improve systems and influence growth directly.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Wilmington, NC

• Team: Leads BCBAs, Behavior Technicians, and support staff.
• Mission: Own the operational performance of the clinic, making decisions that directly influence client experience, team engagement, financial performance, and long-term growth.
• Tech Stack: CRM, EHR, scheduling systems (e.g., HubSpot, CentralReach)

What You’ll Actually Do
• Own Clinic Operations: Make decisions that directly influence client experience, team engagement, financial performance, and long-term growth of the clinic.
• Lead Team Development: Build, lead, and support BCBAs, Behavior Technicians, and support staff to create a team that is consistent, reliable, and growing.
• Manage Client Access: Oversee staffing, scheduling, admissions, and onboarding processes to ensure timely client access to services.
• Drive Performance with Data: Use data to identify trends, solve operational problems, and improve clinic performance proactively.
• Expand Community Presence: Develop referral relationships and identify opportunities for sustainable growth to expand Cardinal’s presence in the community.

The Must-Haves
• Background: Director-level experience in ABA, healthcare operations, or a related field.
• Experience: Minimum of three years of experience in ABA, healthcare operations, or a related field; demonstrated leadership experience managing teams, operations, or multiple locations.
• Skills: Strong organizational, leadership, and communication skills; ability to manage multiple priorities and drive performance; ability to communicate professionally with team members, families, and external partners.
• Bonus: Experience in multi-site operations or clinic-based environments; working knowledge of Applied Behavior Analysis (ABA) services and service delivery models; experience in admissions, scheduling, or operational growth initiatives; experience with CRM, EHR, or scheduling systems (e.g., HubSpot, CentralReach); experience managing budgets, forecasting, or financial performance.