Universal Teller

Job Description

Universal Teller | Mechanics Cooperative Bank

The Tone:
This is a part-time position at Mechanics Cooperative Bank, located in New Bedford, MA. The bank focuses on providing excellent customer service for daily financial transactions and inquiries. This role is crucial for ensuring customers receive accurate service and feel supported, while also identifying opportunities to help them further with the bank’s offerings. You will be a primary point of contact, ensuring a positive and efficient banking experience for all customers.

The TL;DR
• Role: Universal Teller
• Type: Part Time (20 hours)
• Location: In-person, New Bedford, MA
• Mission: Ensure seamless daily transactions and provide excellent customer service while identifying opportunities to deepen customer relationships.

What You’ll Actually Do
• Maintain: Balance a cash drawer accurately at the end of each shift within bank guidelines.
• Serve: Greet customers and foster a friendly, courteous service environment, addressing inquiries and resolving problems.
• Process: Handle all teller transactions with precision and efficiency, including referring large withdrawals and account closures to supervisors.
• Develop: Participate in branch growth by building and expanding customer relationships and identifying cross-sell opportunities for bank products and services.
• Resolve: Address customer concerns for resolution, taking ownership of issues and escalating to a supervisor when necessary.

The Must-Haves
• Background: Thorough understanding of teller operations, Mechanics Cooperative Bank’s products and services, and all applicable banking policies, procedures, laws, and regulations.
• Experience: Proven ability to maintain and balance a cash drawer and process all teller transactions accurately and efficiently. Demonstrated capability to develop and deepen customer relationships.
• Skills: Strong cash counting abilities, math skills, and basic computer functions. Good oral and written communication skills. Effective problem-solving and decision-making abilities.
• Bonus: Retail/sales experience or equivalent work experience preferred.