Operations Manager

Job Description

Operations Manager | Crunch Fitness CR Fitness Holdings, LLC

The Tone:
This is a full-time role at Crunch Fitness CR Fitness Holdings, LLC, located in Bearden. CR Fitness is a leading franchisee that is rapidly expanding its club footprint with over 95 clubs open and more than 100 on the way across multiple states, offering a comprehensive fitness experience at an accessible price point to its members. As an Operations Manager, you will be the central figure of the club, establishing the standard for energy, positivity, and achieving daily results. You will create an immediate and lasting impact on the journey of both our members and the team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Bearden

• Team: Supports the General Manager and leads club leaders (GM, AGM, PTM, GFM).
• Mission: Ensures smooth daily operations, drives key business results, and supports the General Manager in achieving all membership goals.

What You’ll Actually Do
• Member Experience & Engagement: Deliver an exceptional first impression by ensuring a positive, welcoming environment for members and staff, while also organizing and executing member engagement events including monthly appreciation parties and social media initiatives.
• Sales & Retention Strategy: Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation, coaching staff on sales techniques for conversions and referrals, and supporting retention efforts through cancel-save processes and follow-up calls.
• Operational Oversight: Manage essential operational details including cooler and drink inventory, facilitate member billing updates, ensure reporting accuracy, and oversee the implementation and follow-up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Leadership & Performance Review: Conduct weekly leadership meetings with club leaders to review performance, address challenges, and drive accountability, while actively supporting the General Manager in achieving all membership unit and revenue targets.

The Must-Haves
• Background: Manager-level professional with core domain knowledge preferably in fitness, sales, or hospitality operations.
• Experience: Previous leadership or operations experience in the fitness, sales, or hospitality sectors is preferred for this role.
• Skills: Demonstrates an outgoing and positive personality with a strong leadership presence, sales-minded approach, customer-service orientation, and results-driven focus. Possesses strong communication skills with the ability to coach and motivate teams, alongside being an organized manager with strong attention to detail for overseeing billing, reporting, inventory, and cleaning systems.
• Bonus: A growth-minded individual who can support the General Manager in achieving all membership unit targets and contribute significantly to the overall success of the club.