Receptionist – Medical Receptionist

Job Description

Business Office Assistant | Corewell Health

The Tone:
This is a full-time, entry-level role at Corewell Health, located in Farmington Hills, MI. Corewell Health is a nationally recognized health system committed to delivering personalized healthcare to its patients and communities. This position serves as the initial point of contact for patients and families, playing a vital role in ensuring a welcoming environment and efficient operation of clinical services. The role is a great opportunity to begin a career in a clinical environment, supporting essential administrative functions that uphold patient and family-centered care.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Farmington Hills, MI

• Team: Sleep Medicine HOPD – Farmington Hills Prof Svcs, reporting to the site designate leader.
• Mission: To facilitate patient appointments, registration, billing, and communication, ensuring smooth office operations and exceptional customer service within a clinical setting.
• Tech Stack: Electronic Medical Record (EMR/HER), EPIC, MyChart, Payer websites.

What You’ll Actually Do
• Patient Reception: Greet and support patients, families, providers, and colleagues, maintaining a welcoming presence and serving as a professional first point of contact.
• Patient Information Management: Accurately access and update patient information within the EMR/HER, completing required documentation and upholding HIPAA and confidentiality standards.
• Appointment Coordination: Coordinate appointment scheduling and collaborate with providers and clinical offices to support efficient patient flow.
• Communication Support: Provide courteous and efficient telephone support, answering calls, assisting callers, and directing inquiries to appropriate staff or departments.
• Office Administration: Manage multiple tasks simultaneously, including check-ins/outs, verifying insurance, monitoring supplies, and operating standard office technology.

The Must-Haves
• Background: Entry-Level. High School Diploma or equivalent.
• Experience: Looking for an individual with Medical Receptionist and EPIC training.
• Skills: Strong communication skills, ability to manage multiple tasks, strong computer navigation skills, excellent customer service, sensitivity to others.
• Bonus: 1-year experience in a clinical office setting, basic computer skills, preferred experience using insurance websites for verification.