Central Scheduling Representative

Job Description

Central Scheduling Representative | Jefferson Health

The Tone:
This is a full-time role at Jefferson Health, located in Cherry Hill, New Jersey, with hours falling between 8am and 5pm, Monday through Friday. Jefferson Health is a nationally ranked healthcare system dedicated to providing high-quality, compassionate clinical care across the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and Southern New Jersey. This role is essential for reimagining health care by efficiently managing patient access requests and ensuring seamless coordination of services. As a Central Scheduling Representative, you directly contribute to making communities healthier and stronger by providing unparalleled value through service excellence and ease of access for a large and diverse patient population.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Cherry Hill, NJ
• Pay: $17–$22.98 hourly
• Mission: Solve patient access challenges by providing efficient scheduling and inquiry resolution for a diverse patient population, supporting seamless healthcare coordination.
• Tech Stack: automated call distribution software, advanced telephony platform, scheduling management system, care team communication tools, Electronic Medical Record (EMR)

What You’ll Actually Do
• Patient Access Management: Handle access-related requests from patients and families, utilizing an automated call distribution software and established protocols to efficiently schedule appointments.
• Inquiry and Direction: Triage general patient inquiries and accurately direct callers to the appropriate healthcare services and information, ensuring their needs are met effectively.
• Registration and Data Accuracy: Complete patient registration and confirm appointments within the Electronic Medical Record (EMR) system, meticulously obtaining and verifying demographic and insurance benefit eligibility information.
• Benefit and Compliance Coordination: Coordinate orders, referrals, and insurance requirements by confirming patient information to maximize benefits for services and assure regulatory compliance following local payor coverage determinations.
• Service Excellence Delivery: Consistently support a commitment to service excellence by focusing on first call resolution, maintaining registration accuracy, and ensuring ease of access to all Jefferson Health services for a diverse patient population.

The Must-Haves
• Background: Entry-Level. A High School Diploma or equivalent is preferred. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans is required.
• Experience: Previous related experience is preferred.
• Skills: Proficiency in computer use, accurate data collection and entry, and a typing speed of 35 words per minute. Demonstrated critical thinking, solution-oriented interaction, and a commitment to the highest level of customer service are required.
• Bonus: Bilingual skills are considered a plus.