Head of Samsung Experience Stores

Job Description

Senior Director, Samsung Experience Stores | Samsung

The Tone:
This is a full-time role at Samsung, located in Plano, TX. Samsung is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions, recognized as a global brand that consistently pushes boundaries to provide groundbreaking connected experiences. This role is critical to leading the Samsung Experience Stores, the company’s physical retail business, to build and deliver a profitable experience and business by leveraging performance, consumer insights, market trends, and new product development.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Plano, TX

• Team: Leads a team of operational management, merchandising, visual merchandising, marketing, and consumer experience professionals.
• Mission: Owns the primary purpose of leading the Samsung Experience Stores, a physical retail business, to build and deliver a profitable experience and business.

What You’ll Actually Do
• Develop Strategy: Lead a team to develop short and long-term assortment strategies to maximize sales and profitability in physical retail locations.
• Optimize Outcomes: Optimize business and financial outcomes utilizing sales data, consumer insights, and competitive intelligence.
• Manage Operations: Coordinate and manage retail operations, sales enablement, and forecasting processes, including monthly forecasts, actuals, and annual operating plans.
• Drive Performance: Collaborate closely with 3rd Party store operators and SES field leadership to drive store performance and ensure seamless business processes.
• Provide Oversight: Provide financial oversight for spend analytics, developing reports, and managing information to enable recommendations and review actions for business opportunities.

The Must-Haves
• Background: Bachelor’s Degree in Business, Merchandising, or Operations, focused on leading a physical retail business.
• Experience: Minimum of 14 years of total experience, including at least 7+ years of merchandising experience, with strong retail experience from a national retailer or manufacturer selling into consumer electronics.
• Skills: Strong financial analytics, merchant and vendor management, and retail operations.
• Bonus: Advanced degree preferred, and a background in finance, marketing, product development, procurement, services, and operations is beneficial.