Technical Implementation Consultant

Job Description

Technical Implementation Consultant | OneTrust

The Tone:
This is a technical implementation role at OneTrust, a company dedicated to enabling responsible data and AI use through its AI-Ready Governance Platform™. The platform unifies regulatory intelligence, automation, and connected governance to accelerate innovation while ensuring data trust. This role is crucial as it serves as the primary contact for customers after the sales process, driving solution implementation and managing expectations to enhance their overall experience with the platform. You will be a key bridge between OneTrust and its customers, directly impacting growth by identifying product enhancements.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, USA
• Pay: $69375–$104063 yearly
• Mission: To bridge OneTrust and its customers by implementing solutions, driving adoption, and enhancing user experience with the platform.
• Tech Stack: APIs, Power BI, HTML, CSS, JavaScript, Python, HTTP, SSO, SSL certificates, Jira/Atlassian Suite, Salesforce Marketing Cloud, Adobe, Eloqua, Marketo, ServiceNow

What You’ll Actually Do
• Implement: Configure and deploy solutions across integrations with third-party systems, insights dashboards, general platform setup, and data discovery.
• Own: Drive end-to-end technical implementation and support customer adoption from initial kick-off through go-live.
• Analyze: Monitor and analyze customer feature adoption to provide leadership with insights into business needs and improve value realization.
• Resolve: Triage, prioritize, and manage the resolution of escalated technical issues with minimal management intervention.
• Advise: Act as a system and regulatory best practice expert, providing customers with guidance on optimizing their privacy programs.

The Must-Haves
• Background: Bachelor’s degree in Computer Science, Engineering, Web Design/Development, Information Technology, or a related field.
• Experience: 2-5 years of relevant experience in software development, professional services, solution engineering, or technical consulting, including previous end-to-end SaaS platform implementation experience.
• Skills: Working knowledge of HTML, CSS, JavaScript, and Python, strong customer-facing relationship-building skills, and excellent verbal and written communication abilities.
• Bonus: Familiarity with Jira/Atlassian Suite and exposure to systems such as Salesforce Marketing Cloud, Adobe, Eloqua, Marketo, or ServiceNow.