Associate Support Analyst Intern

Job Description

IT Support Intern – Fall 2026 | DMA – DuCharme, McMillen & Associates, Inc.

The Tone:
This is an IT Support Internship at DMA – DuCharme, McMillen & Associates, Inc., scheduled for Fall 2026. DMA is an employee-owned company, recognized as “2025 Great Places to Work Certified,” that deeply prioritizes its employees. The company fosters a supportive environment with low turnover, tenured teams, and a culture focused on work/life balance and employee wellness. This internship role offers a unique opportunity to gain foundational IT support experience while contributing directly to the smooth operation of internal systems and ensuring seamless technical assistance for all employees.

The TL;DR
• Role: Internship
• Location: In-person
• Mission: This role offers a pivotal opportunity for an intern to gain hands-on experience in IT support, focusing on maintaining the smooth operation of internal systems and providing essential technical assistance to employees.
• Tech Stack: Key technologies include Microsoft Windows 7, Microsoft Office suite, and dedicated ticket/phone support systems.

What You’ll Actually Do
• Help Desk Management: Systematically monitor, meticulously review, and strategically prioritize incoming help desk requests to ensure efficient and timely processing, leading to effective problem resolution.
• User Resolution: Deliver prompt and personalized one-on-one technical assistance to end-users for a variety of IT-related issues, primarily communicating via telephone and email.
• Issue Escalation: Accurately identify and escalate complex or specialized Help Desk requests to the appropriate senior IT staff members, facilitating advanced troubleshooting and resolution.
• Workstation Deployment: Actively participate in the comprehensive lifecycle of workstation deployment, which includes essential tasks such as imaging, configuring, and meticulously setting up new computing devices for company employees.
• Basic IT Support: Execute fundamental IT support operations including, but not limited to, resetting user passwords, securely unlocking user accounts, and installing only approved applications as per company guidelines.

The Must-Haves
• Background: Actively pursuing a Bachelor’s degree in a relevant field such as Computer Science, Information Systems, Technology, or any closely related academic discipline.
• Experience: Demonstrated proficiency and working knowledge of operating systems, specifically Microsoft Windows 7, alongside competence in using the full suite of Microsoft Office applications.
• Skills: Possess excellent customer service capabilities for empathetic and effective user interaction, coupled with strong verbal and written communication abilities to clearly convey technical information.
• Bonus: Candidates with either a Net + or A + Certification, or prior practical experience utilizing a ticket/phone support system, will be viewed favorably.