Patient Access Representative

Job Description

Patient Access Concierge | Abax Health

The Tone:
This is a full-time, remote role at Abax Health, a healthcare technology company focused on improving the patient’s financial journey through data-driven engagement. Abax Health builds a platform and tech-enabled services that help hospitals and health systems identify patients at financial risk, personalize outreach, and streamline patient access operations. This role is crucial for delivering high-quality customer service, ensuring accurate patient registration, and facilitating smooth access to care.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote

• Mission: This person accurately registers patients, verifies insurance, and ensures all necessary information is complete and compliant before services.
• Tech Stack: Microsoft Office (Word, Excel, Outlook, Teams), web-based systems

What You’ll Actually Do
• Patient Registration: Register patients by accurately collecting and entering demographic, insurance, and medical information, ensuring identity verification and all required forms are completed.
• Insurance Verification: Confirm patient insurance eligibility and benefits prior to service, obtaining necessary pre-authorizations or referrals as required.
• Patient Support: Serve as a primary point of contact for patients, answering questions regarding appointments, insurance, and registration processes while addressing and resolving concerns.
• Appointment Management: Schedule, reschedule, and cancel appointments as needed, coordinating with clinical and administrative teams to ensure accurate patient flow.
• Financial Communication: Discuss patient financial responsibilities, co-pays, and payment options, collecting co-pays and providing receipts when applicable.

The Must-Haves
• Background: High School diploma or GED required, with a foundational understanding of customer service, administrative processes, and healthcare operations.
• Experience: No specific years of experience are required, though previous exposure to patient scheduling, insurance, or billing processes is considered a plus.
• Skills: Strong customer service communication, basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web-based systems, and meticulous attention to detail and accuracy.
• Bonus: Prior experience in a healthcare, customer service, call center, or administrative role.