Medical Scheduler

Job Description

Scheduler | Ohio State University Physicians

The Tone:
This is a full-time role at Ohio State University Physicians, offering remote work for Ohio residents after an initial three-month onsite training period to ensure full preparedness. Ohio State University Physicians operates over 100 outpatient center locations, forming a collaborative “Buckeye team” of more than 1,800 nurses, medical assistants, physicians, advanced practice providers, and administrative support staff. This organization is dedicated to providing exceptional patient care while fostering a supportive work environment. The Scheduler role is integral to coordinating patient appointments and ensuring seamless access to care, directly impacting patient experience and supporting the organization’s commitment to advancing healthcare, education, and professional growth. Ohio State University Physicians fosters a culture grounded in inclusion, empathy, sincerity, and determination, where teams come together to serve each other and the community.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Columbus, OH (initial three-month onsite training, then remote for Ohio residents)
• Pay: $16–$24 hourly
• Team: Part of a 1,800+ person Buckeye team, supporting various healthcare professionals and leaders.
• Mission: This person solves the challenge of coordinating outpatient appointments across multiple specialties and resolving complex patient needs to ensure exceptional care delivery.
• Tech Stack: software systems

What You’ll Actually Do
• Patient Needs Assessment: Speak with patients to assess their needs, actively listen to concerns, and make appropriate recommendations and clarifications.
• Appointment Coordination: Coordinate outpatient appointments across multiple specialties, including routine visits, urgent issues, and associated testing.
• Complex Problem Resolution: Work with callers to resolve complex problems by gaining an understanding of large-scale operational processes.
• Subject Matter Expertise: Develop expertise in understanding nuanced processes for determining appropriate appointment needs and provider preferences.
• System Utilization: Utilize software systems to facilitate efficient patient interactions and scheduling.

The Must-Haves
• Background: This is an entry-level career opportunity with a thorough training program, suitable for individuals seeking to impact patient care and grow within the organization. A high school diploma or an equivalent combination of education and experience is required.
• Experience: No specific years of experience are required.
• Skills: Ability to critically think through complex problems, adapt quickly to new healthcare procedures, and maintain a sympathetic and calm demeanor with callers. Must demonstrate high emotional intelligence and an understanding of social cues, acting as a proactive self-starter eager to find solutions and comfortable working in an office atmosphere.
• Bonus: Prior healthcare experience.