JR. ACCOUNT MANAGER – HEALTHCARE INDUSTRY

Job Description

JR. ACCOUNT MANAGER – HEALTHCARE INDUSTRY | POS Professional Office Services

The Tone:
This is an early career Junior Account Manager role at POS Professional Office Services, located in Waterloo, Iowa. POS is a national healthcare communications company that has served healthcare practices for over 50 years, providing multi-channel communication solutions including branded printed materials, digital patient communications, and patient billing and payment services. In this position, you will be a vital member of the sales team, acting as the primary liaison between clients and various POS departments. Your main responsibility will be to manage and grow an existing portfolio of healthcare accounts across the country, focusing on deepening client relationships, identifying new sales opportunities, and ensuring revenue retention. This role is designed for individuals seeking significant career growth within sales and account management.

The TL;DR
• Role: Early Career
• Location: In-person: Waterloo, IA
• Team: Part of the sales team, collaborating with POS Sales and Support.
• Mission: This person owns the growth, relationship building, and revenue retention for an existing book of healthcare accounts.
• Tech Stack: Salesforce, Microsoft, Excel

What You’ll Actually Do
• Client Data Management: Diligently research, cleanse, and update existing account information, including functional roles and primary contacts within the healthcare sector.
• Proactive Client Engagement: Execute a structured recall schedule to ensure consistent communication and maintain strong relationships with current clients.
• Product Promotion: Actively promote POS online ordering services and educate clients on the full spectrum of print utilizations, products, and services available.
• Digital Solutions Identification: Identify and present opportunities for clients to utilize POS electronic products and service offerings.
• Sales Pipeline Documentation: Precisely utilize Salesforce CRM to document all stages of the sales process and manage the developing pipeline.
• Collaborative Upselling: Partner effectively with the POS Sales and Support team to identify and execute upselling opportunities for additional products and services.

The Must-Haves
• Background: An early career professional holding an AA, BA/BS Degree in Business, Sales, Marketing, Communications, or a closely related field, or possess equivalent foundational work experience.
• Experience: While not strictly required, previous experience in a sales capacity is highly preferred, demonstrating an understanding of sales principles and client interaction.
• Skills: Exceptional listening capabilities are essential. You must be a strong communicator, both verbally and in writing, capable of conveying complex information clearly. Additionally, a creative mindset is key to uncovering new opportunities and you must be proficient in general technology use, including Microsoft applications and Excel.