Product Manager Intern, Fulfillment Experience

Job Description

Product Manager Intern, Fulfillment Experience | TikTok

The Tone:
This is an internship at TikTok, with projects focused across Europe, and compensation tied to a selected city like Los Angeles, CA. TikTok builds a leading destination for short-form mobile video, aiming to inspire creativity and bring joy globally. This role is vital for ensuring a robust and efficient infrastructure that drives business growth and enables global connection, by optimizing operational efficiency within the Fulfillment Experience team.

The TL;DR
• Role: Internship
• Location: Los Angeles, CA
• Pay: $116242–$176320 yearly
• Team: Supply Chain and Logistics team, specifically the Fulfillment Experience team
• Mission: Establish end-to-end solutions for logistics fulfillment experience products from problem discovery to processing and resolution.

What You’ll Actually Do
• Product Management: Take a product approach to establish end-to-end solutions for logistics fulfillment experience products, including delivery time estimation and package trajectory, from problem discovery to processing and resolution.
• Data Analysis: Utilize daily data monitoring and feedback analysis to define core indicators and strategic directions, then implement corresponding product solutions such as function design, requirement documentation, and algorithm model application.
• Problem Solving: Summarize and generalize common rules and logic from real problem analysis, linking logistics operations, governance, industry, algorithms, and parallel products to establish experience assurance and coordination mechanisms.
• Market Research: Conduct competitive and market research to deeply understand consumer characteristics and demands, building a complete logistics fulfillment experience product system for newly launched markets and continuously iterating for existing ones.

The Must-Haves
• Background: Final year or recent graduate with a Masters or Bachelors degree in Computer Science, Design, Economics, Statistics, Mathematics, an equivalent Science/technical field, or a related discipline.
• Experience: No specific years required. Internship experience in logistics and cross-border e-commerce is preferred.
• Skills: Possess good communication and cross-team collaboration, excellent English as a working language, strong data insight and goal drive to discover and improve product demand, and self-motivation with a result-oriented approach.
• Bonus: A study abroad background is considered a plus.