Frontline Representative, Physician Exchange and Referral Team

Job Description

Job Title: Frontline Representative, Mercy Physician Exchange and Referral Team

Find your calling at Mercy! We are seeking a dedicated individual to join our 24/7 Physician Exchange and Referral Team. This frontline position is crucial for serving the Mercy and non-Mercy medical community by providing essential communication and referral services.

Key Responsibilities:

• Answer incoming exchange calls for both Mercy Integrated and non-integrated providers.
• Handle inquiries originating from providers, patients, family members, facilities, and provider offices.
• Provide after-hours emergency call relay services.
• Manage incoming referral calls for individuals seeking a new Mercy Primary Care Provider (PCP) or specialty provider.
• Accurately document patient information.
• Dispatch critical information to on-call providers to ensure prompt medical care.

Qualifications:

• Experience: 1 year of customer service experience is required.
• Education: High school diploma or GED is required.
• Certifications: None.
• Other Skills: Experience with computers and Microsoft Office is preferred.

Why Join Mercy?

At Mercy, we believe in supporting our team members from day one. When you join us, you’ll receive:

• Outstanding Benefits: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous paid time off to support your work-life balance.
• Tuition Support: Opportunities for professional growth and continued education.
• Matched Retirement Plans: Secure your future with our matched retirement plans (for team members working 32+ hours per pay period).

Become part of a caring, collaborative team where your voice is valued and your contributions help shape the future of healthcare through innovation, technology, and compassion. As Mercy grows, you’ll grow with us!