Tire & Battery Center Technician

Job Description

Position: Tire & Battery Center Technician

Position Summary: As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department, aiming to deliver more of what our members love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

What you’ll do:

• Be a Team Member:
  • Collaborate with team members to fulfill sales and service requests.
  • Educate other associates on tools, tasks, and resources.
  • Mentor new technicians.
  • Communicate effectively and develop interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  • Demonstrate knowledge of safety and compliance protocols.
  • Understand tire and battery industry guidelines and service standards.
  • Operate equipment effectively.
  • Possess knowledge of TPMS (Tire Pressure Monitoring Systems), product specifications, and seasonality.
  • Demonstrate proficiency in Point of Sale (POS) systems, phone, and in-person selling techniques.
• Be a Techie:
  • Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
  • Utilize handheld technology and systems for immediate business decisions related to services, safety alerts, new product information, product application, and training.
  • Adapt to new tools and encourage others to use them.
• Be an Owner:
  • Communicate equipment, tools, and supplies needs to the TBC Lead.
  • Track and monitor returns and special orders.
  • Operate cash registers and process transactions.
  • Work hands-on in the physical area, maintaining accurate inventory.
  • Audit safety and compliance standards.
  • Report TBC complaints, safety hazards, and problems with products, services, or work areas.
  • Complete paperwork, logs, and other required documentation.
  • Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
  • Identify member needs, assist members with purchasing decisions, and resolve issues and concerns.
• Be a Talent Ambassador:
  • Act as a brand advocate by valuing the member’s experience in the TBC area and modeling high-quality service and products.
  • Develop, influence, and inspire others to work in a respectful, supportive, and team-oriented style.
  • Understand roadblocks and assist in training team members.

Company Policies, Standards & Values:

• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners. This includes identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Respect the Individual: Embrace differences in people, cultures, ideas, and experiences. Create a workplace where associates feel seen, supported, and connected through a culture of belonging, and create opportunities for all associates to thrive and perform, helping to attract the best talent. Work as a team, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence. Strengthen the team by helping, developing, and mentoring others, and recognizing others’ contributions and accomplishments.
• Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance. Model the Walmart values to support and foster our culture, hold oneself and others accountable, and support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Deliver results while putting the customer first. Make decisions based on reliable information, balance short-term and long-term priorities, and consider how your own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience. Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Compensation & Benefits:

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health & Wellness:

• Medical, vision, and dental coverage

Financial Benefits:

• 401(k)
• Stock purchase options
• Company-paid life insurance

Paid Time Off (PTO):

• PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Additional Benefits:

• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• And more!

Education Program:

• Live Better U: A company-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Salary Range:

The hourly wage range for this position is $20.00 to $28.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications:

• Valid State-issued Driver’s License.
• Must be 18 years of age or older.

I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.

Preferred Qualifications:

• Auto service industry experience.
• Retail experience.

Primary Location:

6373 YOUNGERMAN CIR, JACKSONVILLE, FL 32244-6609, United States of America

Drug-Free Workplace Policy:

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.