IT Helpdesk Internship – Summer 2026

Job Description

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Job Title: IT Helpdesk Internship – Summer 2026

Location: US East Office (Jacksonville, FL)

Company Mission: We exist to transform our customers and change lives.

About the Internship:

The Corporate IT Support Helpdesk Intern plays a crucial role in providing technical assistance and support to internal employees at RF-SMART. This internship offers hands-on experience in diagnosing and resolving hardware, software, and network issues, responding to user inquiries, and ensuring IT-related problems are addressed in a timely and efficient manner.

Program Details:

• Duration: 5/11/2026 – 7/31/2026
• Hours: 40 hours/week
• Pay: $20 per hour

What You’ll Do (Key Responsibilities):

• Act as the primary point of contact for employees seeking technical support.
• Offer troubleshooting guidance to internal team members for various IT issues.
• Escalate complex issues to higher-level IT teams when necessary.
• Maintain detailed records of all support interactions and resolutions.
• Assist in setting up new devices for employees, ensuring proper configuration.
• Ensure software is up-to-date across employee systems and applications.
• Participate in training sessions focused on the effective use of IT tools and applications.

What You Bring (Qualifications):

• Strong written and verbal communication skills, enabling clear and effective interaction with colleagues.
• Technical expertise, demonstrating a foundational understanding of IT systems and troubleshooting.
• An end user-focused approach, prioritizing user satisfaction and efficient problem resolution.

Additional Information:

• Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).
• RF-SMART is an Equal Employment Opportunity (EEO) employer.
• The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change, so too may the essential functions of this specific position and/or the skills and abilities required.

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