Service Desk Intern

Job Description

Service Desk Intern/Analyst | Brown Gibbons Lang & Company (BGL)

The Tone:
This is a paid, part-time internship at Brown Gibbons Lang & Company (BGL), a leading independent investment bank and financial advisory firm focused on the global middle market. BGL advises clients on mergers and acquisitions, capital markets, and other strategic matters across its investment banking and real estate offices. This role offers hands-on experience in enterprise IT, helping to support daily operations and end-users within a professional, regulated environment, providing a foundation in modern IT operations.

The TL;DR
• Role: Internship
• Type: Part-time
• Location: In-person
• Pay: $25–$28 hourly
• Team: Reports to the Service Desk Lead within the IT team.
• Mission: This person supports the IT team by managing support tickets, preparing devices, and providing end-user assistance to maintain smooth operations and build practical skills.
• Tech Stack: Microsoft 365, Intune, Windows Autopilot, FreshService, Entra ID

What You’ll Actually Do
• Ticket Assistance: Assist with logging, triaging, and resolving entry-level support tickets in FreshService under guidance.
• Device Preparation: Help prepare, image, and deploy workstations and peripherals, learning Windows Autopilot and Microsoft Intune enrollment.
• End-User Support: Provide basic, friendly support for common hardware, software, and account questions, escalating issues beyond scope.
• Shadowing & Learning: Shadow service desk analysts and senior IT staff to learn Microsoft 365 administration, endpoint management, and IT operations.
• Inventory & Asset Support: Assist with hardware inventory, asset tagging, and equipment organization.
• Documentation: Contribute to knowledge base articles and how-to guides as resolutions are learned.

The Must-Haves
• Background: Student or recent graduate in an information technology, computer science, or related program, or with equivalent demonstrated technical aptitude.
• Experience: Working familiarity with Windows and Microsoft 365 applications.
• Skills: Strong customer-service instincts, curiosity, willingness to ask questions, reliability, professionalism, and ability to handle confidential information.