Technical Operations Intern

Job Description

About company

Charter Communications, known by its Spectrum brand, is a leading connectivity company offering a range of products and services including Spectrum Internet®, TV, Mobile, Voice, Spectrum Networks, Spectrum Business, and Spectrum Reach. The company operates in 41 states across the U.S., aiming to keep its 31 million customers connected to what matters most. Charter Communications is committed to building a diverse workforce that reflects the communities it serves, providing opportunities for employment and advancement to all team members. It is an Equal Opportunity Employer, including job seekers with disabilities and veterans, and offers a comprehensive pay and benefits package that supports employee well-being and rewards contributions.

Job description, detailed

This is a full-time, 10-week paid internship program designed to provide rising senior students with real-world experience within the telecommunications industry.

Program Overview:
• Duration: May 27 through July 31, 2026.
• Structure: Approximately 80% of the schedule is dedicated to department and team-focused projects, while the remaining 20% is allocated to professional development sessions and networking activities.
• Activities: Includes a Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.
• Benefits: Opportunities to gain and elevate skills in a robust business setting, build connections with team members and senior leaders, and receive one-on-one mentorship.

Core Internship Responsibilities (May Include):
• Incident Response & Troubleshooting: Be at the forefront of incident response triage and advanced troubleshooting support to ensure mission-critical systems run smoothly. This directly empowers nearly 40,000 customer service representatives to provide service to 31 million customers.
• Change Management: Assist in guiding change management processes to ensure smooth technology rollouts without disruptions.
• Operations Team Contribution: Actively participate as a member of the operations team, taking direct ownership of meaningful work that influences daily customer experience with the brand.
• Impact: This role offers a high-impact environment where interns can combine technical skills with purpose and see tangible results of their efforts.

Required Qualifications:
• Education: Must be currently enrolled in an accredited College or University, pursuing a bachelor’s degree in a STEM-related major (Science, Technology, Engineering, or Math).
• GPA: Must have a minimum 3.0 GPA or greater in the current program.
• Graduation Date: Must have an expected graduation date between December 2026 and June 2027.
• Work Authorization: Authorization to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
• Travel: Ability to travel locally to Spectrum intern development events and activities throughout the program.
• Skills:
• Analytical skills
• Communication Skills (Verbal and Written)
• Project and time management skills
• Ability to collaborate well with others; self-motivated to drive results
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)