Job Description

Universal Banker – Federated Bank

About Federated Bank

Federated Bank has been a trusted financial institution serving the community since 1918, providing safe and reliable banking services for families and businesses. As a forward-thinking organization, Federated Bank integrates innovative technologies such as online and mobile banking tools to better meet the dynamic needs of its customers. The bank takes pride in delivering personal, local service to customers in Iroquois, Ford, and Kankakee counties. With local market expertise and decision-making, Federated Bank remains committed to offering fast, responsive services and a wide array of personal, business, and agricultural banking solutions.

Role: Universal Banker

Federated Bank is seeking a dedicated and customer-focused individual to join our team as a Universal Banker. This is a full-time, on-site position located in Bradley, IL. As a Universal Banker, you will be a pivotal point of contact for our customers, providing comprehensive banking services and contributing to a positive branch environment.

Key Responsibilities

• Provide Exceptional Customer Service: Deliver outstanding service by assisting clients with a wide range of banking inquiries and needs.
• Account Management & Sales: Proactively open and manage various types of accounts, while expertly recommending financial products and services tailored to customer needs.
• Transaction Processing: Efficiently conduct banking transactions, ensuring accuracy and adherence to protocols.
• Problem Resolution: Skillfully address and resolve customer concerns, offering personalized solutions and maintaining strong client relationships.
• Product Promotion: Actively promote and educate customers on Federated Bank’s diverse suite of products and services, including personal, business, and agricultural banking solutions.
• Compliance Assurance: Ensure strict compliance with all banking policies, procedures, and regulatory requirements.
• Branch Support: Contribute to the smooth and effective operation of the branch, supporting overall team success and operational goals.

Qualifications

• Customer Service Excellence: Demonstrated experience in customer service with a strong commitment to providing exemplary client assistance.
• Banking Operations Knowledge: Foundational knowledge of banking operations, including account management and compliance protocols.
• Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to build rapport and foster positive relationships with customers and team members.
• Problem-Solving & Attention to Detail: Excellent problem-solving abilities and meticulous attention to detail for accurately handling transactions and addressing customer concerns.
• Technical Proficiency: Proficiency with basic computer systems and familiarity with various banking technology applications.
• Education: High school diploma or equivalent is required; additional education or certifications in business or finance are a significant plus.
• Prior Experience (Preferred): Previous banking or financial services experience is preferred but not required. We encourage motivated individuals eager to learn and grow in the financial sector to apply.
• Team Collaboration: Ability to work effectively and collaboratively in a fast-paced, on-site team environment.