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Job Description
Assistant Manager – Operations | HSBC
The Tone:
This is a full-time role at HSBC, located in Malaysia, joining Global Markets as it establishes a cross-asset class Middle Office organization. This position is vital to the TPM Equities team, supporting Cash Equities, Prime Finance, and Equity Derivatives, which involve high-risk, often manual processes. The role directly impacts primary trading systems and requires strong interaction with the business, strategic clients, and external counterparties. This Assistant Manager will be central to managing complex trade bookings, data, lifecycle events, controls, and associated risks within the Equities business.
The TL;DR
• Role: Full Time
• Location: In-person, Malaysia
• Team: The TPM Equities team, supporting Cash Equities, Prime Finance, and Equity Derivatives business units.
• Mission: To ensure the accurate, controlled, and risk-managed processing of complex equity trades and their lifecycle events, while resolving discrepancies and enhancing operational robustness.
What You’ll Actually Do
• Complex Trade Management: Manage complex trade bookings, including their verification and control monitoring for exception trade flows, ensuring accurate and complete trade capture for all lifecycle events (fixing, rollover, corporate action, termination, expiry), meeting daily auto-validation deadlines, and correctly booking inter-entity and intra-entity back-to-back trades.
• Trade Lifecycle Oversight: Oversee all aspects of trade lifecycle management, encompassing corporate action processing, trigger monitoring, and expiry monitoring, while also ensuring short positions are covered by liaising with relevant desks.
• Exception Resolution: Resolve T-Zero trade exceptions and manage trade matching by coordinating with brokers, clearers, and desks to effectively clear T-Zero breaks and address other trade discrepancies.
• Risk Management & Control: Assess and actively manage operational risk arising from the daily activities of the Equities Trading desk, identifying potential financial risks to the bank, ensuring their proper resolution within bank guidelines, and driving improvements in operational robustness and risk reduction.
• Stakeholder Interaction & Escalation: Interact with Front Office Trading and Sales, other Operations teams, Product Control, and external counterparties to resolve trade discrepancies and escalation issues, ensuring timely escalation when necessary to prevent financial loss or impacts on client relationships.
The Must-Haves
• Background: Demonstrated good understanding of the Equity business and its products.
• Experience: Prior experience in a trade support role covering equity or debt securities is desirable, coupled with relevant experience interacting with Front Office stakeholders, preferably within a trading floor environment.
• Skills:
• Strong communication skills, enabling effective interaction with both clients and internal stakeholders across the organization.
• Proactive and self-motivated approach with the ability to problem-solve and work under pressure in a fast-paced environment.
• Demonstrated awareness and appreciation of operational risk, control, and exception management frameworks, including understanding escalation processes.
• Attention to detail and a hands-on approach to identify opportunities for process improvement.
• Ability to apply sound judgment to operational situations to drive progress and effectively manage risk.
• Bonus:
• A degree in Business or Finance.
• Understanding of Markets Operations.
• Hands-on experience with operations processing.
• Experience with Management of Risk (Operational Risk / FIM requirements).