Tier 1 NOC Associate Intern – Network Operations

Job Description

Tier 1 NOC Associate Intern | SageNet

The Tone:
This is a part-time internship at SageNet, a leading managed services provider headquartered in Tulsa, OK, with regional offices across the U.S. This role offers a hybrid work model. SageNet specializes in connectivity, digital signage, and cybersecurity, operating extensive nationwide infrastructure including 24/7/365 U.S.-based Network and Security Operations Centers. As a Tier 1 NOC Associate Intern, you will be integral to SageNet’s commitment to ‘Trusted Connections,’ helping to ensure secure, reliable, and innovative technological connections for customers by supporting network monitoring and troubleshooting in a critical 24/7 operations environment.

The TL;DR
• Role: Internship
• Type: Part-time/Internship
• Location: Hybrid, Tulsa, OK

• Mission: Ensure smooth network operations by monitoring systems, troubleshooting issues, and managing tickets in a 24/7 Network Operations Center environment.

What You’ll Actually Do
• Network Monitoring: Monitor network systems and respond to alerts in real time to ensure continuous operation.
• Technical Support: Provide 1st and 2nd level phone support for Network Management System (NMS) tickets.
• Issue Resolution: Troubleshoot basic hardware, software, and connectivity issues to restore service.
• Ticket & Maintenance Management: Process maintenance requests, determine dispatch needs, manage ticket escalation, and ensure timely resolution while maintaining accurate records.
• Customer Communication & Coordination: Assist with outage coordination and communicate effectively with customers regarding service status.

The Must-Haves
• Background: Currently enrolled in your first or second year at a technical school.
• Experience: Eagerness to learn and demonstrated ability to manage tasks effectively under the guidance of experienced NOC technicians.
• Skills:
• Network system monitoring and alert response
• Basic technical troubleshooting (hardware, software, connectivity)
• Ticket management, escalation, and accurate documentation
• Customer service and communication for support and outage coordination