Ticket Operations Intern

Job Description

Ticket Operations- Internship | Orange County SC

The Tone:
This is an internship at Orange County SC, located remotely with company operations based in Irvine, CA. Orange County SC is the only professional soccer team in Orange County, competing in the USL Championship, a rapidly expanding professional league. The club hosts 17 regular season home games and additional events at the Championship Soccer Stadium in the Orange County Great Park. This role is crucial for supporting the club’s ticket operations and data analytics functions, ensuring excellent fan service and contributing to the efficient management of ticketing processes and club data.

The TL;DR
• Role: Internship
• Type: 20-40 hours per week, starting January 2026
• Location: Remote, Irvine, CA

• Team: Reports to Director of Ticket Operations & Data Analytics and Assistant Director of Ticket Operations
• Mission: To support ticket operations, data management, and customer service needs for Orange County SC, ensuring smooth fan experiences and efficient data handling.
• Tech Stack: Ticketing systems, Ticketmaster, Excel, Microsoft Office

What You’ll Actually Do
• Customer Service: Provide the highest level of service, ensuring all issues are resolved in an efficient and accurate manner.
• Club Knowledge: Maintain an up-to-date knowledge of Orange County Soccer Club operations and initiatives.
• Data Management: Assist in the collection and organization of various club data.
• Analytics Support: Help oversee segmentation and code tracking efforts related to ticketing and fan engagement.
• Fan Engagement: Assist in the oversight of the Kid’s Club and support the sales team with customer service requests.

The Must-Haves
• Background: Entry-Level. Must be using the internship as class credit.
• Experience: Experience with ticketing systems, with Ticketmaster product knowledge preferred.
• Skills: Strong verbal listening and organizational skills, intermediate/proficient with Excel and Microsoft Office, detail-oriented self-motivator, excellent time management skills, and the ability to multitask.
• Bonus: Bilingual in Spanish.