Table Games Dealer

Job Description

Table Games Dealer – Job Description

A Table Games Dealer is a critical frontline team member responsible for facilitating various table games within a casino environment. This role involves direct interaction with customers, managing game play, handling financial transactions, and ensuring adherence to gaming regulations and internal controls.

Essential Duties And Responsibilities

• Guest Service Excellence: Provide outstanding guest service, maintaining a friendly relationship with customers to enhance their gaming experience.
• Anti-Money Laundering (AML) Compliance: Strictly adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting (SAR), and Customer Identification requirements. This is a non-negotiable aspect of the role.
• Financial Transactions:
  • Exchange cash for playing chips accurately.
  • Pay winning bets and collect losing bets with precision.
  • Verify currency before placing it into the drop box.
• Game Management:
  • Ensure all wagers are placed correctly before cards are dealt.
  • Deal cards according to established casino standard operating procedures.
  • Possess a good working knowledge and understanding of all Agua Caliente 21 games.
  • Compute payable odds accurately to pay winning bets.
  • Maintain the integrity of all table games activity at all times.
• Security and Compliance:
  • Adhere to all casino policies, procedures, and internal controls without exception.
  • Responsible for table security at all times, monitoring the game and surrounding area.
  • Ensure all required paperwork is accurately completed and deposited into the drop box.
• Table Maintenance: Maintain a clean and neat gaming table throughout the shift.

Supervisory Responsibilities

None

Qualifications

To successfully perform this job, an individual must demonstrate proficiency in each essential duty. The requirements below highlight the necessary knowledge, skills, and abilities. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Education And/or Experience

• High school diploma or GED is required.
• One or more years of related experience and/or training, or an equivalent combination of education and experience in dealing cards.
• GAMING EXPERIENCE IS REQUIRED.
• Must successfully complete an audition, meet Agua Caliente Casinos’ requirements for dealing efficiency, and pass an appropriate proficiency test.
• Must be able to deal the game in a fluid, efficient manner.
• Must possess the ability to differentiate chip (cheque) colors and their appropriate values quickly and accurately.
• Must exhibit a professional demeanor and possess excellent communication skills when interacting with the public.

Working Conditions/Physical Demands

To perform this job successfully, the individual must meet the following physical and environmental demands:

• Ability to stand, move, and work throughout the office area and properties, including walking up to 1 mile.
• Ability to climb stairs.
• Ability to sit at a desk/work station for the duration of a shift (though this role primarily involves standing at the table).
• Must be able to work in a smoke-filled environment, which is common in casino settings.
• The noise level in the work environment is typically moderate but will escalate significantly when located within the casino environment.
• Must be able to grasp, bend, lift, and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
• Requires sufficient manual dexterity of hand to use office equipment, including but not limited to: a computer keyboard, calculator, general office equipment, and a multi-line telephone.