Systems Integration Manager (SIM)

Job Description

Systems Integration Manager | EMEA | Deel

The Tone:
This is a full-time role at Deel, located remotely across EMEA. Deel functions as an all-in-one payroll and HR platform for global teams, dedicated to unlocking global opportunity for individuals, teams, and businesses. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management, built for the modern global workforce. This Systems Integration Manager role is pivotal in enabling, troubleshooting, and providing technical consulting on Deel’s integration products. The role ensures seamless integration experiences for a diverse customer base, from SMB to enterprise levels, by leveraging the full potential of our product suite and often employing a project management approach to guide both external customers and internal teams.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – EMEA
• Mission: Lead efforts in enabling, troubleshooting, and providing technical consulting on Deel’s integration products to ensure seamless customer integration experiences.
• Tech Stack: QuickBooks, NetSuite, Workday, SAP, SQL

What You’ll Actually Do
• Integration Lead: Act as the primary point of contact and escalation for Success and Onboarding teams regarding all customer integration and API issues, providing technical consulting and support.
• Project Management & Strategy: Oversee customer integration projects from planning to execution, developing tailored integration plans, defining requirements, strategizing, and conducting thorough testing.
• Troubleshooting & Resolution: Manage and meticulously troubleshoot complex integration issues, collaborating with internal teams to find and implement effective solutions, and ensuring successful deployment.
• Product Knowledge & Resources: Maintain a deep understanding of Deel’s product suite and its integrations, creating and updating internal and external resources for self-serve integrations.
• Stakeholder Communication: Communicate regularly with Onboarding Managers and CSMs about project status, issues, and customer guidance, ensuring seamless progress and successful outcomes.

The Must-Haves
• Background: Managerial level with 2-5 years in Technical Consulting, Implementation Project Management, or Support within a B2B SaaS environment.
• Experience: Proven project management skills with a proactive, action-oriented approach. Strong understanding of API integrations. Experience with HRIS and ERP systems such as QuickBooks, NetSuite, Workday, and SAP.
• Skills: Excellent communication and interpersonal skills for collaboration with senior client stakeholders and internal teams. Ability to manage multiple projects concurrently and meet tight deadlines.
• Bonus: Familiarity with SQL or other query languages.