SupplySight Field Service Representative

Job Description

SupplySight Field Service Representative | R.S. Hughes Company, Inc.

The Tone:
This is a full-time, field-based role at R.S. Hughes Company, Inc., a North American distributor of industrial supplies founded in 1954, operating primarily at customer facilities. With over 40 warehouse sites across the United States and Mexico, the company maintains an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling, and safety products. R.S. Hughes is committed to high standards of quality and professionalism, valuing hard work and common sense. This critical position ensures customers have optimal inventory ready for use, maximizing their experience and contributing to operational excellence through a steadfast commitment to service. Employees are valued assets, offered competitive salaries, benefits, and an environment that encourages making a difference.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Field-based, at customer facilities
• Pay: $24.00 – $26.00 hourly
• Team: Reports to Sales Management, works closely with the corporate SupplySight Operations team
• Mission: Maximize customer experience by ensuring optimal inventory is present and ready for use within their facilities.
• Tech Stack: Basic Excel, internal ERP, Web-Based Platforms

What You’ll Actually Do
• Customer Program Support: Provide exceptional customer service by directly delivering SupplySight program support at the customer’s facility, serving as a first line of contact for product questions, additions, and changes.
• Program Optimization: Develop strong relationships with key customer personnel and engage in discussions aimed at continuously improving the SupplySight program.
• Inventory Management: Maintain organized inventory in accordance with R.S. Hughes policies, ensuring proper labeling, storage, handling, and packaging for all materials, including temperature and time-sensitive items.
• Product Presentation: Develop an understanding of major product groupings and products to effectively service, stock, and present solutions while at the customer facility.
• Onsite Resupply & Equipment: Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained, and service/maintain equipment at customer sites.
• Order Fulfillment Support: Oversee and assist with preparing customer orders prior to delivering them to customer facilities.

The Must-Haves
• Background: A minimum of a high school diploma is required.
• Experience: A valid state-issued driver’s license is required for this field-based role, which involves utilizing company vehicles.
• Skills: Effective communication and organizational skills, a strong work ethic with a focus on results, detail-orientation, strong problem-solving capabilities, and an entrepreneurial spirit. The ability to work independently and within a team is important. Basic Excel and data analysis skills are also essential, along with the ability to adapt and become proficient in internal ERP and web-based platforms.
• Bonus: A Bachelor’s degree in supply chain management, merchandising, or a related field is highly preferred. Additionally, 1 year of B2B Sales and/or Merchandising / Operations experience is desired.