Suite Attendant

Job Description

Suite Attendant

Company: ASM GLOBAL

Facility: Adventist Health Arena

Summary

ASM GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Suite Attendant for Adventist Health Arena. This role is responsible for working in the Suites for the facility.

Essential Duties And Responsibilities

• Maintain a commitment to customer service and guest satisfaction.
• Perform all guest contact activities such as serving food and beverage, answering guest questions, etc., in a cordial, efficient, and professional manner.
• Ensure that food and beverage is served while maintaining a consistent presentation and proper temperature.
• Assist in food, beverage, equipment, China, glass, and silverware inventories on a predetermined basis.
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments).
• Enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Organize equipment for an event, as well as cleaning, maintaining, and looking after equipment during and after functions.
• Make sure all storerooms are clean, organized, and secured.
• Immediately communicate special requests, guest problems, or concerns to the Suite Supervisor.
• Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
• Follow all rules and regulations which apply to the food and beverage operations and to ASM GLOBAL Food and Beverage Division.
• Ensure the proper handling and cleaning of all equipment, China, glass, and silver.
• Perform any reasonable requests assigned by management for the arena’s staffing and performance needs.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verify and set-up all pre-game/event orders.
• Identify suite host and properly introduce yourself.
• Take and place game day food and beverage orders.
• Set-up and check on game day food and beverage orders and serve guests until the end of the event.
• Replenish food, beverages, condiments, and utensils as needed.
• Maintain standard of orderliness and cleanliness of suite throughout the event.
• Obtain signatures from the host on charges in a timely manner.
• Clear all items from the suite and clean all surfaces and chafing dishes in suite.
• Reset suite for next function, complete closing functions.
• Check out with supervisor or manager.
• Must have good customer service skills and the ability to develop and enhance guest loyalty.
• Must follow all ASM GLOBAL-SAVOR policies and procedures.
• Must be present for all major events at the Arena.

Education And/or Experience

• Minimum one-year formal experience as a Banquet Server for a conference center banquet facility, arena, full-service hotel, or restaurant operation.
• Must be 21 years or older.

Skills And Abilities

• Excellent guest service skills: ability to adhere to Universal Service Standards.
• Ability to complete required pre-employment sanitation and alcohol service training.
• Knowledgeable in operating food service equipment, basic food preparatory techniques, sanitation, and safety issues.
• Strong verbal and written communication skills – ability to communicate with staff, plan ahead, and to prepare event plans simultaneously.
• Highly motivated, ability to take initiative, effectively work with others, and work in a fast-paced environment.

Computer Skills

Computer skills are not required.

Other Qualifications

• Must be able to work flexible hours, nights, weekends, and holidays.
• Must be able to obtain a Food Handler’s Permit upon hire.
• Attend all ASM GLOBAL Alcohol and Policy Training Classes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Compensation

The pay rate for this position is $16.50.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Apply at:

Applicants that need reasonable accommodations to complete the application process may contact 209.373.1400.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.