Student Records and Registration Coordinator

Job Description

Student Records and Registration Coordinator | Duke University School of Nursing

The Tone:
This is a full-time role at Duke University School of Nursing, located in Durham, NC. Duke University is recognized as one of America’s leading research universities, strategically situated in the vibrant Research Triangle. As a Student Records and Registration Coordinator, you will be an integral part of The Fuqua School of Business’s Registration team. This position is crucial for maintaining the accuracy, compliance, and exceptional service standards required across course scheduling, student records, and all essential registration processes. Your work directly underpins the academic experience for students and instructors, contributing to the university’s reputation for excellence.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Durham, NC (On-site)
• Pay: $19.80–$30.63 hourly
• Team: The Fuqua School of Business, Registration Team, reporting to senior Registrar staff
• Mission: Ensure accuracy, compliance, and exceptional service across course scheduling, student records, and essential registration processes.
• Tech Stack: EMS, DukeHub (PeopleSoft), Stellic, Canvas, Qualtrics, Perceptive Content, Canva, Microsoft Excel

What You’ll Actually Do
• Course & Exam Scheduling: Implement and manage comprehensive procedures for course, exam, and classroom scheduling across multiple academic programs and semesters.
• Student Record Management: Oversee the accurate entry, maintenance, and auditing of student and course data in systems like EMS and DukeHub, including enrollment adjustments, independent study, and transfer credit.
• Student & Faculty Support: Serve as a primary front-line resource, addressing inquiries, providing system guidance, and managing critical processes such as matriculation, graduation tracking, and diploma processing.
• Documentation & Systems Coordination: Create, maintain, and ensure accessibility compliance for all registrar forms, documentation, and reference materials, coordinating operational needs with various campus partners.
• Compliance & Process Improvement: Uphold established workflows to maintain accurate academic records, support compliance, and identify opportunities for enhancing process effectiveness to senior staff.

The Must-Haves
• Background: Bachelor’s degree in any field is required, providing the foundational knowledge for academic administration or program coordination.
• Experience: Requires one year of professional experience in academic administration, program coordination, or a similar administrative support role. Equivalent combinations of relevant education and experience will be fully considered.
• Skills: Demonstrates strong organizational capabilities with a proven ability to accurately meet deadlines, proficiency in Microsoft Excel and other standard office applications, and a robust customer-service orientation to support diverse populations. Possesses sound judgment for escalating complex issues appropriately.
• Bonus: Aptitude for quickly learning and effectively utilizing specialized academic systems such as PeopleSoft/DukeHub, EMS, Canvas, Perceptive Content, Stellic, and Canva.