Student Intern
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Job Description
About Cuyahoga Community College (Tri-C):
Cuyahoga Community College is committed to providing educational opportunities and fostering a diverse and inclusive environment for its students and employees.
Job Description:
This is a Student Intern position within the ITS User Services department located at the Jerry Sue Thornton Center. The intern will report to the Manager, User Services.
Responsibilities:
The intern will assist in various tasks related to end-user desktop and mobile device support, hardware and software management, and customer service. Key responsibilities include:
• Assisting technicians with computer repair, preventive maintenance, and installation services.
• Assisting with inventory and asset management of computer hardware.
• Assisting with managing, processing, and decommissioning of computer surplus equipment.
• Providing quality customer service and meeting user expectations.
• Assisting technicians with addressing and managing helpdesk support tickets.
• Completing a special project assigned by the department in support of Information Technology Services.
Required Qualifications:
• Must be currently enrolled as a Tri-C student.
• Must be 18 years or older.
• Technical skills required.
• Ability to work independently and take initiative.
• Research skills.
• Accurate and detail-oriented.
Preferred Qualifications:
• Information Technology Career Track, Software, Desktop Support, Network focused.
• Enrolled Coursework – IT 1010 and similar
• Proficient with Microsoft Office (Word, email and Internet applications).
• Good communication skills (oral and written), Enthusiastic.
• Familiarity with Information Technology hardware and software systems.
Additional Information:
• The work schedule will be discussed and agreed upon by the supervisor and intern.
• The position is a Non-Union Student role.
• Employment is contingent upon satisfactory completion of a background check and drug screen.
