Student Customer Service Representative

Job Description

Student Customer Service Representative | Roehl Transport

The Tone:
This is a seasonal internship at Roehl Transport, a company recognized as a Forbes Magazine Best Mid-Sized Employer and an ATA Presidents’ Award-winning carrier. Roehl Transport, which began with a single truck in 1962 and grew into one of the nation’s largest, safest, and most progressive transportation and logistics companies, plays a vital role in moving America’s freight. This role is crucial because it directly contributes to the company’s core mission of “delivering confidence and satisfaction by providing exceptional transportation services” by actively providing crucial support to both customers and the internal customer service team.

The TL;DR
• Role: Internship
• Type: Seasonal
• Team: Customer Service team, collaborating with other Roehl teammates.
• Mission: To contribute to Roehl’s overarching mission of “delivering confidence and satisfaction by providing exceptional transportation services” through direct customer engagement and operational support.

What You’ll Actually Do
• Customer Communication: Serve as a primary point of contact, engaging directly and effectively with customers via phone, email, and other specified communication channels.
• Conflict Resolution: Work collaboratively with Roehl teammates to proactively identify, address, and resolve various customer and internal scheduling conflicts.
• Appointment Management: Accurately schedule pick-up and delivery appointments for freight, meticulously maintaining the integrity and high level of accuracy of data entered into internal systems.
• Information Management: Maintain comprehensive and accurate notes regarding all customer interactions and promptly update relevant information within Roehl’s internal systems as required.
• Client Relations: Actively build and nurture strong, lasting relationships with clients, contributing directly to client satisfaction and Roehl’s overall business development efforts.

The Must-Haves
• Background: Currently enrolled as a student pursuing an educational degree, positioning you at an early career level suitable for a summer experience within the transportation and logistics industry.
• Experience: No specific prior work experience is required, though a readiness to learn, apply problem-solving skills, and contribute actively as part of a team during a dynamic summer experience is essential.
• Skills:
* Effective and clear communication skills, both verbal and written, for interacting with customers and teammates across various platforms.
* Strong collaborative abilities to work successfully within a team environment to identify and resolve complex issues.
* Exceptional attention to detail and accuracy, particularly when scheduling appointments and managing data entry in internal systems.
* A proactive approach to problem-solving, demonstrated by an ability to find creative solutions to diverse challenges.
* Developed interpersonal skills crucial for building and maintaining strong, positive relationships with clients.