Student Assistant – Patient Account Representative

Job Description

Student Assistant – Patient Account Representative | Inside Higher Ed

The Tone:
This is a part-time Student Assistant role located in Athens, GA, at the University of Georgia, a flagship public higher education institution. Chartered in 1785, the University of Georgia is among the top 20 public universities in the U.S. and serves over 41,000 students. This position is vital to the University Health Center’s Business Services, ensuring accurate patient billing and providing crucial front-line support to students and other patients.

The TL;DR
• Role: Early Career
• Type: Part-time
• Location: In-person, Athens, GA
• Pay: $13 hourly
• Team: UHC-Business Services
• Mission: This person ensures accurate insurance verification and billing, provides essential customer service, and maintains patient account records for the University Health Center.
• Tech Stack: Practice Management System (PMS), Banner system, electronic health record systems

What You’ll Actually Do
• Verify: Accurately verify patient insurance eligibility for billing purposes by contacting carriers or using electronic systems, performing this check twice annually for each patient.
• Communicate: Correspond with patients via secure message, email, or phone when insurance coverage is found to be inactive or terminated, seeking updated information.
• Service: Provide excellent customer service by answering department phones professionally, addressing patient balance inquiries within the Practice Management System, and referring complex questions to supervisors.
• Manage Accounts: Monitor individual patient accounts, post patient payments, oversee the flagging and unflagging of UHC financial holds within the Banner system, and compose internal notes about phone conversations.
• Document: Maintain payment documentation and files containing patient and transaction records, ensuring adherence to file retention policies and monthly shredding of appropriate files.

The Must-Haves
• Background: Current enrollment as a UGA student. Possess technical knowledge in the field, which may be acquired through an apprenticeship, a 2-year degree, or a professional certificate.
• Experience: One year of medical office experience is preferred.
• Skills: Excellent communication and customer service skills; respect for confidentiality of health and patient information; knowledge of electronic health record systems; ability to work independently and collaboratively; capacity to prioritize tasks, multitask, and maintain organization; demonstrate detailed work habits, dependability, punctuality, and a professional attitude.
• Bonus: Medical terminology.