Strategic Account Manager (SAM) Program

Job Description

Strategic Account Manager | GM Financial

The Tone:
This is an 8-month strategic sales program at GM Financial, preparing participants for an Account Manager role, with a start date of January 2027. GM Financial is the captive finance arm of General Motors, headquartered in Fort Worth, Texas, and is a global provider of auto finance solutions with operations spanning North America, South America, and the Asia Pacific region. This program and subsequent role are crucial for building and maintaining strong relationships with GM dealers across the United States. Sales team members are vital in driving vehicle sales, enhancing customer loyalty, and ensuring profitability for both the dealers and the General Motors brand. Participants will gain comprehensive experience and exposure to various aspects of dealer services, credit, and GM Protection before advancing to manage their own geographic territory, where they will continue to offer support on all GM Financial initiatives.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person – United States
• Pay: $60000–$72000 yearly
• Team: Works on a team of five to eight SAMs during the program; after, manages dealer relationships within a geographic territory.
• Mission: Prepare individuals through an 8-month program to effectively manage dealer relationships, drive engagement, and support all GM Financial initiatives to enhance profitability and sales.
• Tech Stack: AI tools (e.g., Microsoft Copilot)

What You’ll Actually Do
• Program Training: Work on a team of five to eight Strategic Account Managers over an 8-month period, gaining comprehensive account management experience through structured job-shadowing, roleplaying exercises, hands-on credit underwriting, and various assessments to prepare for a consultative sales field assignment.
• Relationship Management: After program completion, manage established dealer relationships within a specific geographic territory, actively driving sales and engagement with GM Financial offerings, and diligently supporting and marketing all relevant programs, systems, incentives, and rewards.
• Interdepartmental Liaison: Serve as the primary liaison between assigned dealers and GM Financial’s internal functional areas, including the Credit Center, Funding, and Commercial Lending, to effectively resolve complex issues by partnering with designated subject matter experts.
• Performance Analysis & Risk Mitigation: Analyze dealer-specific performance data using comprehensive reporting tools to identify trends and take appropriate action, while also proactively identifying and resolving dealer issues that present excessive risk to GM Financial, such as portfolio issues, potential fraud, and dealer agreement violations.
• Brand Advocacy: Professionally represent the GM Financial brand at all times, effectively articulating and demonstrating the company’s captive value proposition to dealer partners.

The Must-Haves
• Background: Bachelor’s degree strongly preferred or extensive relevant experience; leadership experience in the classroom, community, or workplace is required.
• Experience: A minimum of 2+ years of sales, account management, or auto finance experience is considered a plus; must be willing to relocate to “Anywhere USA” after program completion and remain in that initial placement for 24 months.
• Skills: Possess strong interpersonal and people skills, the ability to make quality decisions independently, consistent ability to meet deadlines and prioritize effectively, the resilience to overcome rejection and setbacks, and excellent communication skills (verbal, written, and presentation).
• Bonus: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work, understanding of responsible AI use including ethics and data protection, and a valid state-issued driver’s license.