Sr. Student Services Specialist, Graduate Awards

Job Description

Sr. Student Services Specialist, Graduate Awards | Columbian College of Arts and Sciences (CCAS)

The Tone:
This is a full-time role at Columbian College of Arts and Sciences (CCAS), located in Washington, D.C. (Hybrid). CCAS serves as the intellectual and creative core of the university, bringing together the arts, humanities, social sciences, and natural sciences to foster a vibrant exchange of ideas. This role is crucial for ensuring the accurate delivery and tracking of graduate awards, directly contributing to the College’s graduate enrollment goals and supporting the recruitment of a diverse and excellent graduate student body.

The TL;DR
• Role: Full Time
• Type: Full-Time
• Location: Washington, D.C. (Hybrid)
• Pay: $45925.13–$63191.56 yearly
• Team: CCAS Office of Graduate Studies (OGS)
• Mission: Ensure the delivery and accurate tracking of graduate awards to support CCAS graduate enrollment goals and recruit an excellent and diverse student body.
• Tech Stack: SLATE, Banner, ServiceNow

What You’ll Actually Do
• Processes annual award letters: Enter award information into systems, ensure accuracy and timeliness of offers, track allocations, and maintain award responses for current and prospective graduate students.
• Supports periodic reporting: Assist the Associate Director in preparing regular reports on graduate awards, including auditing, end-of-year summaries, and analysis of program effectiveness.
• Facilitates award training: Organize and conduct training for faculty and staff on award systems and procedures, develop training materials, and provide technical support and policy guidance.
• Manages student communication: Collaborate on communications for admitted and current students regarding award opportunities, update the graduate studies awards website, and respond to student inquiries.
• Maintains policies and acts as backup: Stay current on CCAS award policies and procedures, serving as a backup School Fellowship Coordinator and liaison with other university offices regarding graduate funding.

The Must-Haves
• Background: Bachelor’s degree in an appropriate area of specialization, or a Master’s degree or higher in a relevant area of study.
• Experience: Two years of relevant professional experience with a Bachelor’s degree, or a Master’s degree as a substitute for experience.
• Skills: Award processing and tracking, data entry, report generation, training facilitation, and student/stakeholder communication.
• Bonus: Experience with student information systems (Banner), Customer Relationship and Application Management Systems (SLATE), and ServiceNow.