Job Description

Solutions Specialist – Tyler West Office, Tyler, TX

Altra Federal Credit Union is dedicated to providing top-tier financial services that empower our members and communities. We are seeking a motivated and member-focused Solutions Specialist to join our team at the Tyler West office in Tyler, TX. This role is crucial for enhancing our service offerings, supporting members, and optimizing our financial products, ensuring a seamless and enriching experience for all.

As a Solutions Specialist, you will be responsible for understanding and promoting our comprehensive suite of financial products and services, assisting members with their diverse banking needs, and ensuring a superior customer journey. This position demands strong problem-solving capabilities, a solid foundation in financial expertise, and an unwavering commitment to a member-first approach.

Key Responsibilities

• Serve as a primary point of contact for members, providing expert guidance and personalized recommendations on a wide array of financial products and services.
• Proactively analyze member financial needs and recommend suitable solutions, including but not limited to loans, savings accounts, credit cards, and various investment options.
• Assist members comprehensively with loan applications across multiple channels (phone, fax, internet, in-person), account openings/closings, and the utilization of digital banking tools and e-services products (e.g., mobile deposit, bill pay, online banking, online account opening).
• Provide hands-on assistance to members in effectively using self-service technology, such as kiosks, ATMs, and Sam-e / iTMs.
• Offer professional Notary services to members as required.
• Stay continuously informed about industry trends, regulatory changes, and new credit union offerings to provide up-to-date and relevant information.
• Actively educate members on financial literacy principles, empowering them to make informed and confident decisions regarding their personal finances.

Qualifications

Required

• Education: High school diploma (or equivalent).
• Experience: Minimum of one (1) year of experience in banking, financial services, or retail.

Preferred

• Education: An associate’s degree in business or a related field.
• Skills: Strong knowledge of credit union products, lending processes, and digital banking tools.
• Attributes: Excellent communication and interpersonal skills, coupled with a genuine passion for helping people.

Availability

• This is a full-time position, 40 hours per week, Monday through Friday.
• Typical work hours are from 8:30 a.m. to 5:30 p.m.
• Some opening and closing shifts may be required on a rotational basis.
• Flexibility within these hours is necessary as needed to meet operational demands.

Pay and Benefits

• Compensation: Competitive starting rate of $19.38+ per hour, with participation in a monthly incentive plan.
• Language Premium: A $1.00 per hour pay premium is awarded to employees who are bilingual in Spanish or Hmong after successfully completing and passing the language exam.
• Health & Wellness: Comprehensive benefits package including medical, dental, and vision coverage, group life insurance, and supplemental life insurance options.
• Retirement: Up to a 6% Employer-matched 401(k) contribution, plus an additional 3% employer contribution.
• Paid Time Off:
  • Two-weeks paid sabbatical every five years worked, with a four-week paid sabbatical awarded at twenty years of service.
  • Generous paid time off (PTO) and paid holidays.
  • Volunteer time off.
  • Your birthday off (paid)!
• Perks: Exclusive employee-only perks and discounts.

About Altra Federal Credit Union

At Altra Federal Credit Union, you will be an integral part of a team that prioritizes people over profits, placing members at the heart of every decision and action. We are committed to fostering a supportive and collaborative workplace environment where employees are empowered to grow, develop their careers, and make a tangible impact in the lives of others.

Joining Altra means more than just a job; it means gaining the opportunity to build meaningful relationships with both members and coworkers. You will contribute to a mission-driven organization dedicated to significantly improving the financial well-being of our members and the communities we proudly serve.

Altra is honored to be recognized as a Great Place to Work® certified company for seven consecutive years, with an impressive 92% of our employees affirming Altra as a great place to work! We believe in investing in each other, working collectively to make a difference in our communities, and helping people live their best lives. We champion diversity in the workplace and are an Equal Opportunity Employer.

For further information on federal employment laws and your rights as an applicant, please review the Know Your Rights notice from the Department of Labor.