Senior Technical Program Manager

Job Description

Senior Technical Program Manager | Encora

The Tone:
This is a full-time role at Encora, located remotely across Costa Rica, Peru, Colombia, and Bolivia. This position is central to driving the successful delivery of complex technology programs within software and platform environments. The Senior Technical Program Manager ensures that product strategy and objectives are translated into actionable execution plans, fostering operational excellence and continuous improvement across all development and operational teams.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, Bolivia, Colombia, Costa Rica, Peru
• Mission: Own the end-to-end delivery of complex cross-functional technology programs, translating product strategy into successful execution, product launches, and measurable business outcomes.
• Tech Stack: web applications, mobile applications, APIs, integrations, cloud services, data pipelines, observability, production operations

What You’ll Actually Do
• Program Leadership: Lead complex cross-functional technology programs spanning software and platform environments.
• Strategic Execution: Translate product strategy, requirements, and roadmap objectives into actionable execution plans.
• Cross-functional Coordination: Coordinate efforts across Product, Engineering, QA, SRE/DevOps, Data, Operations, and business teams.
• Delivery & Risk Management: Manage dependencies, risks, milestones, critical paths, and executive escalations to ensure timely delivery.
• Performance Measurement: Define and track program metrics, KPIs, dashboards, and outcome measurements for accountability.

The Must-Haves
• Background: Bachelor’s degree in Computer Science, Engineering, Business, Information Systems, Operations, Supply Chain, Data Science, or a related field, or equivalent practical experience.
• Experience: 6+ years of experience in Program Management, Technical Program Management, Product Operations, Engineering Operations, or Delivery Management; experience leading complex cross-functional technology programs as an individual contributor without direct authority; experience working closely with Product Managers, Engineering Managers, QA, SRE/DevOps, Data, Operations, Customer Success, and business stakeholders.
• Skills: Strong understanding of software delivery lifecycles, Agile/Scrum/Kanban methodologies, release management, and QA processes; technical fluency across web applications, mobile applications, APIs, integrations, cloud services, data pipelines, observability, and production operations; excellent written communication, organizational, and stakeholder management skills.
• Bonus: Certifications such as PMP, PgMP, PMI-ACP, CSM, SAFe, or similar credentials; experience in logistics, transportation, final-mile delivery, supply chain, field-service software, or fleet operations; experience working with operational SaaS or marketplace platforms; experience leading programs related to AI, cloud platforms, or digital transformation initiatives.