Senior Revenue Operations Manager

Job Description

Senior Revenue Operations Manager – GTM Systems and Automation | New Relic

The Tone:
This is a full-time role at New Relic, offering a flexible workforce model including fully office-based, fully remote, or hybrid work. New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world by providing insight into complex systems. This role is critical for shaping the future of Go-To-Market operations by turning complex processes into seamless, high-performing systems that directly impact the company’s growth trajectory.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Flexible (Remote/Hybrid)
• Pay: $131,000–$164,000 USD yearly
• Team: GTM Planning & Process team
• Mission: Own the technical and automation engine behind the Go-To-Market organization, eliminating operational friction, scaling systems, and building solutions that impact growth.
• Tech Stack: Salesforce, Clay, Salesloft, Tableau, Excel, Jira, Salesforce CPQ, LeanData, Snowflake, AWS

What You’ll Actually Do
• GTM Strategy & Automation: Drive the Go-To-Market technology roadmap, including piloting emerging AI capabilities and transforming manual steps into efficient, automated workflows.
• Technical Execution & Quality: Partner with cross-functional stakeholders to gather requirements and translate business needs into clear user stories, technical specifications, and UAT testing plans.
• Data Governance & Analytics: Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth.
• Enablement & Change Management: Guide field adoption of new system features by creating clear documentation, leading enablement sessions, and executing change management strategies.
• Cross-Functional Alignment: Work closely with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a comprehensive customer lifecycle.

The Must-Haves
• Background: Relevant professional experience or a Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, with experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture.
• Experience: A strong functional understanding of Salesforce, including data flow and system integrations, alongside Business Intelligence tools like Tableau or advanced Excel. This includes leading cross-functional projects, writing detailed user stories, and managing delivery using Agile/Scrum methodologies in Jira.
• Skills: A strong builder mindset with a knack for translating qualitative business needs into scalable technical designs, proficiency in Salesforce functionality, and experience with BI tools and project management.
• Bonus: Experience with modern GTM tools such as Salesforce CPQ, LeanData, or Clay; exposure to implementing AI capabilities for predictive scoring or automated routing; practical SQL skills and familiarity with Snowflake or AWS data pipelines; or an advanced degree such as an MBA or related Master’s degree.