Senior Operations Manager – DTC Operations

Job Description

Senior Operations Manager | DHL Supply Chain

The Tone:
This is a full-time role at DHL Supply Chain, a global leader in contract logistics, operating in one of the world’s most essential industries. With over 500 facilities and more than 50,000 dedicated associates managing over 150 million square feet of warehouse space, DHL attributes its success to teamwork and continuous improvement. This position offers a unique opportunity to make a significant impact within DHL Supply Chain, contributing to its renowned reputation and fostering an environment of growth.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Multiple US locations
• Pay: $85000–$110000 yearly
• Team: Reports to site leadership, manages Supervisors and indirect reports.
• Mission: Drive the smooth and efficient operation of warehouses by optimizing processes, ensuring safety, and leading a high-performing team to achieve overall operational success and exceptional customer satisfaction.

What You’ll Actually Do
• Lead Team Development: Lead, motivate, and develop a diverse team of Supervisors and indirect reports, providing essential coaching and guidance to cultivate a strong culture of inclusion and belonging.
• Optimize Operations: Develop and implement efficient workflows, labor plans, and standardized processes, introducing best practices to significantly enhance productivity, reduce costs, and improve overall operational efficiency.
• Ensure Safety Compliance: Proactively uphold consistent compliance with all health and safety regulations, actively fostering a strong culture of heightened safety awareness throughout the organization.
• Drive Continuous Improvement: Compile comprehensive reports on key performance indicators (KPIs), including productivity and accuracy metrics, providing valuable insights to inform decision-making and support continuous improvement efforts.
• Cultivate Customer Partnerships: Engage in a strong partnership with customers to proactively address any concerns or issues, ensuring consistent and prompt fulfillment of orders to achieve exceptional customer satisfaction.

The Must-Haves
• Background: Manager level in operations, preferably within the logistics industry. A Bachelor’s degree or equivalent experience is preferred.
• Experience: At least 1 year of experience in the logistics industry and a minimum of 2 years in a supervisory or management role are required.
• Skills: Demonstrated ability to lead and develop teams, implement process optimizations, ensure health and safety compliance, conduct KPI analysis and reporting, and manage customer relationships effectively.
• Bonus: Experience with P&L management, objective setting, and project management is preferred.