Senior Key Account Manager

Job Description

Senior Key Account Manager, Grab for Business | Grab

The Tone:
This is a role at Grab, located in Singapore. You’ll join the Grab for Business team, which is the B2B SaaS arm within Grab. This team simplifies business transportation, corporate food and package deliveries, and related services for companies across Southeast Asia. This role is crucial for growing our key account management function, focusing on an expanding portfolio of top enterprise clients in Singapore.

The TL;DR
• Role: Full Time
• Location: In-person, Singapore

• Team: Member of Grab for Business, reporting to the Manager of Grab for Business (Singapore).
• Mission: Manage a portfolio of Singapore companies, leveraging data-backed insights to achieve revenue goals and ensure client satisfaction.
• Tech Stack: Salesforce CRM, data analysis tools

What You’ll Actually Do
• Client Growth: Expand relationships with Singapore-based enterprise clients, utilizing client and industry insights to pitch and cross-sell platform products and achieve revenue targets.
• New Business: Prospect for new business opportunities, create new engagements, and meticulously track performance against defined sales targets.
• Client Engagement: Sustain strong connections with clients, deeply understand their evolving needs, proactively resolve issues, and identify strategic upselling opportunities.
• Strategic Execution: Lead the development and implementation of account-specific growth strategies using Salesforce CRM, presenting data-driven insights to consistently achieve revenue goals.
• Business Development: Develop comprehensive business plans designed to enhance client performance and actively contribute to new project initiatives and product launches.

The Must-Haves
• Background: Bachelor’s Degree. Senior-level professional with core domain knowledge in key account management within a B2B or SaaS environment.
• Experience: At least 5+ years of key account management experience, specifically handling multinational clients, and a proven track record in achieving sales targets and building long-term client relationships.
• Skills: Proficiency in using Salesforce CRM, conducting in-depth data analysis to inform business strategies, establishing communication and engagement with prospects, and comfort with data analysis tools.