Senior Director, Partner Programs Operations & Governance

Job Description

Director, Worldwide Partner Programs Operations & Governance | Nutanix

The Tone:
This is a full-time role at Nutanix. Nutanix provides enterprise software, cloud infrastructure, and related technology solutions. This operational leadership role is critical to running the execution engine behind Nutanix’s worldwide Partner Programs and Incentives, ensuring reliability and effectiveness for internal teams and partners globally. The role focuses on establishing clear processes, resolving blockers, and continuously improving the operational system.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Global

• Team: Partner Programs Operations team
• Mission: Run the execution engine behind worldwide Partner Programs and Incentives, ensuring reliable operations from planning through administration and continuous improvement.
• Tech Stack: Salesforce, Partner Funds Center, incentive-management platforms, partner portals, business-planning tools, payment platforms, ERP systems, reporting tools.

What You’ll Actually Do
• Own worldwide program operations: Run the operating model for Partner Programs and Incentives across various partner motions, maintaining an operational calendar and translating policy into executable procedures.
• Run Elevate and incentive execution: Coordinate end-to-end operational readiness for annual Elevate planning, program launches, tier changes, and ongoing updates, including rebates and individual incentives.
• Manage systems, data, and process integrity: Own the operational governance of systems used for partner programs, ensuring data quality controls, change-control processes, and accurate system-of-record data.
• Own finance, payment, and funding operations: Formalize collaboration with Finance, translating approved program decisions into funding requests, validating incentive requests, and coordinating payment workflows while maintaining operational records.
• Lead and develop the Programs Operations team: Lead a globally distributed team responsible for partner programs and incentives operations, setting clear goals, coaching members, and ensuring documented coverage for critical processes.

The Must-Haves
• Background: Director-level experience in partner-program operations, incentive operations, sales operations, or business operations.
• Experience: Significant experience running global programs across multiple regions and partner types, coordinating extensively with cross-functional teams like Finance, Legal, Marketing, and Systems, and leading teams in a global, matrixed environment.
• Skills: Strong process-design, project-management, prioritization, and change-management skills, excellent written and verbal communication, and strong judgment with confidential financial and contractual information.
• Bonus: Experience in enterprise software, cloud infrastructure, or SaaS, with partner tiering, rebates, MDF/BDF, deal registration, or related programs, and experience with specific platforms like Salesforce or leading system implementations.