Senior Director of Product Management – AI-powered HCM Agents

Job Description

Senior Director of Product Management – Agent Factory | Workday

The Tone:
This is a full-time Senior Director role at Workday, located in New York City, NY, USA, with a hybrid work model. Workday builds a leading AI platform for managing people, money, and agents, focused on shaping the future of work. This role is crucial for the Agent Factory team, which is building Workday’s next chapter by creating production-grade AI agents deeply embedded into the platform to solve real customer challenges at global scale. You will work at the intersection of AI, platform architecture, and human workflows, with autonomy to shape how agents reason, act, and scale responsibly.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – New York City, NY, USA
• Pay: $220400–$408000 yearly
• Team: Agent Factory team; leads a team of product managers
• Mission: Owns the delivery of AI-powered HCM agents, building customer-facing agents or the infrastructure and frameworks for Workday’s application teams to deploy AI capabilities, and managing the Principal Agent and third-party integrations.

What You’ll Actually Do
• Strategy: Define and drive the roadmap for Agent Factory HCM Agents, ensuring alignment with company objectives and market demands.
• Leadership: Lead and mentor a team of product managers to translate strategy into actionable plans, grounded in a test-and-learn approach.
• Framework Development: Develop structured frameworks to assess and rank the importance of different AI platform features, guiding investment and development focus.
• Performance Measurement: Define KPIs and success metrics to measure the impact, efficiency, and adoption of AI agents, continuously optimizing for customer satisfaction and business value.
• Customer Advocacy: Act as the voice of the customer by conducting research, interviews, and usability studies to ensure our platform solves real business challenges.

The Must-Haves
• Background: BS/BA degree in Computer Science, Data Science, Artificial Intelligence, Business Administration, or a related field, or equivalent practical experience, with a core domain knowledge in Product Management, AI product, enterprise software, or data science.
• Experience: 10+ years of Product Management, AI product, enterprise software, data science, or related experience, with a demonstrated ability to define and deliver product vision and strategy at scale; 7+ years of experience building, leading, and developing high-performing product management or AI product teams.
• Skills: A flexible and effective influencing style to build alignment across senior leadership and cross-functional teams; ability to establish and deliver on ambitious timelines with a sense of urgency for complex AI initiatives; deep intellectual curiosity and desire to continuously learn new techniques in AI, machine learning, and agentic systems; strong customer focus to deeply understand and empathize with users; excellent organizational, communication, analytical, and quantitative skills for evidence-based decision making.
• Bonus: Experience building user experiences within enterprise software platforms, ideally with exposure to HCM or adjacent domains.