Sr. Associate Digital Product Management

Job Description

Campus Graduate Full-Time Senior Associate – 2027 Digital Product Management, Enterprise Technology Services- New York, NY | American Express

The Tone:
This is a full-time role at American Express, located in New York, NY. American Express, an organization with a 175-year history, operates with shared values and a commitment to backing its customers, communities, and colleagues through differentiated products and world-class service. This role empowers future product leaders to learn, innovate, and make an impact from day one, contributing to product and platform initiatives that enhance seamless customer and colleague experiences.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid – New York, NY

• Team: Digital Product Management in Enterprise Technology Services
• Mission: Frame customer and colleague problems, translate insights into product opportunities, define success measures, support prioritization, evaluate potential solutions, and collaborate with partners to build technology products that create measurable value.
• Tech Stack: Jira, Confluence, Figma, Miro, Excel, PowerPoint, Tableau, Power BI

What You’ll Actually Do
• Collaboration: Partner with Product Managers, Engineers, Designers, Data Analysts, Architects, and business stakeholders to support product strategy, discovery, roadmap planning, and product decision-making.
• Product Definition: Help frame customer or colleague problems, define opportunities, develop hypotheses, and document product requirements, user stories, acceptance criteria, and solution concepts.
• Research & Insights: Conduct customer discovery, stakeholder engagement, user research, and usability testing, then synthesize qualitative and quantitative insights to inform product decisions.
• Prioritization Support: Support prioritization by evaluating customer value, business value, technical feasibility, risk, effort, and evidence from product, customer, operational, and business data.
• Performance Measurement: Help define product outcomes, KPIs, success measures, dashboards, launch measurement, and post-launch learning plans in partnership with product and analytics teams.

The Must-Haves
• Background: Early-Career Master’s degree in Business, Information Systems, Computer Science, Engineering, Business Analytics, Product Management, Economics, or another relevant field, with a graduation date between December 2026 and June 2027.
• Experience: Demonstrated interest in technology, product management, digital products, customer experience, AI-enabled products, data-informed decision-making, or enterprise platform concepts, evidenced through coursework, projects, or internships.
• Skills: Strong analytical and problem-solving abilities, strong written and verbal communication skills to explain ideas to diverse audiences, and the ability to collaborate effectively within cross-functional teams.
• Bonus: Familiarity with Agile methodologies, customer research, design thinking, technical product concepts like APIs or platform products, and experience using data and metrics to support evidence-based product decisions.