Senior Accounts Receivable Accountant

Job Description

Senior Accounts Receivable Accountant | eGain Corporation

The Tone:
This is a full-time role at eGain Corporation, located in Sunnyvale, CA. eGain builds an AI knowledge solution that Fortune 500 clients and government agencies rely on to improve customer experience and reduce service costs. This role is crucial in managing the company’s financial health by ensuring timely collections, accurate financial reporting, and supporting the operational excellence of a leading AI platform.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Sunnyvale, CA
• Pay: $80000–$100000 yearly
• Mission: Manage global customer aging to drive timely collections and ensure accurate payment allocation, supporting a strong company cash position.
• Tech Stack: MS Excel (formulas, pivot tables, v-lookup)

What You’ll Actually Do
• Manage Global Collections: Oversee and manage the global customer aging process to ensure timely collections and accurate payment allocation, directly contributing to a strong company cash position.
• Support Financial Close: Prepare and meticulously review journal entries, account reconciliations, flux analyses, and other account analyses to support efficient and accurate month-end and year-end close processes.
• Analyze Financial Data: Develop and present monthly Accounts Receivable (AR) aging reports and Days Sales Outstanding (DSO) analysis for finance leadership, highlighting key trends and potential risks to collection efforts.
• Resolve Billing Disputes: Act as a key liaison, partnering with internal teams such as Sales, Legal, Customer Success, and Revenue Accounting to effectively resolve billing disputes, manage credit holds, and address payment inquiries.
• Ensure Compliance & Accuracy: Validate proper revenue recognition and ensure accurate customer invoicing. Additionally, support internal and external audit requests by preparing necessary schedules, providing documentation, and responding to auditor inquiries related to AR and collections.

The Must-Haves
• Background: Hold a Bachelor’s degree in Accounting or a related Finance field, providing a foundational understanding of financial principles and practices.
• Experience: Possess 3 to 5 years of professional working experience in an Accounts Receivable or related accounting capacity, with a proven track record.
• Skills: Demonstrate strong working knowledge and proficiency in MS Excel, including advanced capabilities such as formulas, pivot tables, and v-lookup functions.