Robotics Customer Operations Intern

Job Description

Robotics Customer Operations Intern | Matic Robots

The Tone:
This is an internship at Matic Robots, a company on a mission to free up 2.5 trillion hours spent annually on household chores by revolutionizing home robotics. They build a Wall-E-esque floor cleaning robot called Matic, which employs “full self-driving in the home” using spatial AI. This role is crucial for ensuring the company can scale quickly while maintaining seamless operations, reliable product delivery, and exceptional customer interactions as it approaches 10,000 customers.

The TL;DR
• Role: Internship
• Type: Temporary, Full-time
• Pay: $25–$35 hourly
• Team: Collaborates with Production, Supply Chain, and Support Operations
• Mission: Ensure seamless order fulfillment, reliable shipping, and exceptional customer interactions across the entire purchase-to-return lifecycle.
• Tech Stack: Shopify, ShipStation, FedEx, APIs, basic scripting, operational dashboards

What You’ll Actually Do
• Own Order Flow Management: Manage daily Shopify operations including order flows, invoicing, refunds, segmentation, split shipments, and hold/release logic, while maintaining clean order data for accurate revenue reporting.
• Streamline Shipping Operations: Support end-to-end outbound shipping, addressing carrier requirements, DG compliance, and packaging standards, and resolving shipment issues from root cause analysis through resolution.
• Optimize Reverse Logistics Processes: Run the end-to-end returns and RMA process, identifying and fixing automation breakdowns, managing edge cases, and ensuring a tight customer experience for returns.
• Enhance Customer Communication: Own customer tickets related to order management and shipping inquiries, providing fast, accurate, and human help, and auditing communication templates for clarity and consistency.
• Drive Operational Improvement: Learn existing system workflows, identify gaps in Shopify, ShipStation, and FedEx processes, and lead projects from proposal to implementation, including building automations and creating repeatable playbooks.

The Must-Haves
• Background: Currently pursuing or recently completed a degree in business, operations, supply chain, or a related field; Student career level.
• Experience: Familiarity with e-commerce platforms (Shopify experience is a plus); experience at a hardware or direct-to-consumer company that ships physical products is a strong plus.
• Skills: Hands-on technical capability in working with APIs, writing basic scripts, building automations, or demonstrating the ability to quickly learn new software; strong written communication for customer-facing and internal documentation.
• Bonus: Genuinely motivated to help customers and teammates; passionate about learning outside one’s comfort zone; proactive in identifying and owning process improvements; excited to contribute hands-on at a robotics startup; available to work weekends.