Risk Operations Specialist

Job Description

Risk Operations Specialist | RemoteHunter

The Tone:
This is a full-time remote role with a fintech organization dedicated to providing business-to-business payment solutions. The company assists small business owners in managing their financial operations more efficiently by addressing challenges related to secure, regulatory-compliant money movement and user safety. The Risk Operations Specialist position is critical for supporting the organization’s risk decision-making processes, directly impacting the integrity of payment operations and the safety of the user community. This role helps safeguard users and ensures compliance with regulatory obligations by protecting the platform and its users from fraud, abuse, and prohibited activity, thereby supporting the organization’s financial stability and operational continuity.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $75000–$85000 yearly
• Mission: Safeguard users and ensure compliance with regulatory obligations by supporting risk decision-making processes.
• Tech Stack: Zendesk

What You’ll Actually Do
• Fraud Decisioning: Handle frontline fraud decisioning processes to support the business’s operational needs and maintain platform security.
• Escalation Management: Manage and resolve escalations related to risk decisioning through effective cross-functional collaboration with other teams.
• Communication Handling: Complete Zendesk tickets and written communications, prioritizing tasks related to users, internal escalations, partnerships, or live payments according to established guidelines.
• Customer Outreach: Communicate directly with customers via phone to facilitate account recovery efforts and provide necessary support.
• Project Contribution: Contribute actively to risk-related projects and initiatives, collaborate with team members on squad tasks, and proactively drive new improvements.

The Must-Haves
• Background: Entry-Level. Possess core domain knowledge from at least one year of experience in risk, customer experience, or payment operations, with a preference for fintech industry exposure.
• Experience: Demonstrate a minimum of one year of hands-on experience using Zendesk for communication and ticket management, in addition to the stated industry experience.
• Skills: Exhibit a proven ability to maintain personal and group Key Performance Indicators (KPIs) related to capacity and quality; strong interpersonal, collaboration, and communication skills; and demonstrated proactive problem-solving abilities and teamwork.
• Bonus: Experience working on a global team.