Rides Unit Supervisor Intern

Job Description

Rides Unit Supervisor Intern

The Rides Unit Supervisor Intern position offers a unique opportunity to develop valuable leadership skills within a dynamic theme park environment. This role involves leading and collaborating with a ride crew, contributing to department incentives, and participating in various events throughout the season. Interns will gain hands-on experience in ride operations, guest relations, and team management, preparing them for future leadership roles.

Key Responsibilities:

• Training & Compliance:
  • Attend all mandatory Human Resources Discovery, Rides Department, and specific ride training sessions.
  • Strictly adhere to Six Flags Standards of Appearance and Attendance policies.
  • Successfully complete all ride certification tests with 100% proficiency.
  • Obtain certification for Attendant and Operator positions on all rides within the assigned unit.
  • Successfully complete and pass the Rides Leadership Training Program, including becoming a certified iROC Trainer.
  • Complete the International Ride Operator Certification (iROC) course through General Rides Training.
  • Become General certified in the Supplemental Restraint Harness program.
• Guest Experience & Safety:
  • Provide courteous greetings, answer Guest questions, and resolve Guest comments whenever possible.
  • Ensure the highest level of Guest safety and satisfaction.
  • Enforce all rider restrictions, including monitoring and measuring height requirements.
  • Assist with pairing single riders and implementing proper grouping techniques to maximize ride capacity.
  • Monitor and enforce Park line jumping and smoking policies.
  • Clean ride units and ride areas as needed, including responding to Guest illnesses.
  • Assist Guests as they exit the ride.
• Ride Operations & Maintenance:
  • Stand at the control panel, operate the ride by pressing appropriate buttons, visually monitor the panel for lights, and be prepared to stop the ride during critical situations.
  • Operate the secondary control panel, visually monitor the ride, and be prepared to stop the ride during critical situations.
  • Communicate proper hand signals during ride operation.
  • Watch the ride and waiting Guests throughout the ride cycle.
  • Physically check restraints and manually open them when necessary.
  • Perform test rides to ensure continued safety before operation.
  • Report immediately any unsafe acts to the Supervisor.
• Emergency Response:
  • Respond to any emergency situation in the area and maintain control until a Section Supervisor arrives.
  • Assist with downtime situations and evacuation procedures if a ride cannot be restarted.
• Administrative & Supervisory Duties:
  • Maintain and update the Daily Operations Report and take hourly throughput readings.
  • Facilitate the Fast Lane program at participating rides.
  • Give announcements via a public address system when necessary.
  • Perform daily ride area inspections and complete all associated paperwork.
  • Assign daily position and break rotations for the ride crew.
  • Counsel and correct Team Members as necessary.
  • Serve as a liaison between Team Members and Supervisors.
  • Hold crew and safety meetings.
  • Complete Witness Statements as needed.
• Leadership Development & Support:
  • Assist with Leadership Training Programs.
  • Train and certify Team Members as needed.
  • Shadow Rides Section Supervisor, Rides Duty Manager, and two additional departments to gain broader operational insight.
  • Assist with department event planning and execution.
  • May be asked to assist in the Ride Information Center.

Qualifications:

• Age Requirement: Minimum 18 years of age.
• Availability: Must be able to work all shifts, including nights, weekends, and holidays, with at least 50% of availability including closing shifts.
• Communication Skills: Must possess above-average communication skills, including the ability to read, speak, and understand the English language effectively.
• Stress Management: Must react well in stressful and emergency situations.
• Work Ethic: Able to work efficiently in a fast-paced environment; professional, self-motivated, ability to multi-task, and possess an enthusiastic attitude.
• Physical Demands:
  • Able to stand/walk for up to 5 hours at a time and as many as 16 hours a day.
  • Able to walk up to 5 miles per day over various surfaces.
  • May be exposed to heights, spinning objects, or moving water.
  • Must be willing to work outdoors in various weather conditions.
• Teamwork: Must have strong teamwork skills and the ability to work collaboratively with others.