Returns Processor

Job Description

Returns Processor | Skechers

The Tone:
This is a full-time role at Skechers, located in Rancho Cucamonga, CA. Skechers is a global Fortune 500® company with over 30 years of experience, known for helping men, women, and kids everywhere look and feel good through comfort innovation. As a complete lifestyle brand, Skechers develops and markets a diverse range of stylish, high-quality footwear, apparel, and accessories, serving over 180 countries and territories. This role is essential for maintaining operational efficiency by accurately processing all returned products, ensuring data integrity and compliance with company standards and safety regulations within an assigned department.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Rancho Cucamonga, CA
• Pay: $17–$18 hourly
• Mission: This individual ensures the accurate scanning, logging, and processing of all returned products, maintaining integrity and safety within department operations.
• Tech Stack: RF system, RF Gun, DOPS, Gar Pac, PKMS, Microsoft Word/Excel

What You’ll Actually Do
• Receipt & Logging: Accurately scan and log all returned products received in cart or pallet form, tracking for accuracy in a safe manner.
• Defective Goods Management: Handle the receipt of defective goods from vendor customers, including labeling, cleaning, discontinuing, recalling, and storing products accordingly.
• Information Integrity: Maintain the integrity of all product information as returned on a pallet/carton, ensuring proper input and generation through the RF system.
• Operational Compliance: Review and follow established procedures dictated by customer profiles, company policies, and regulations such as OSHA.
• Equipment Operation: Safely operate a manual pallet jack and a Radio Frequency Unit (RF Gun) within the assigned department.

The Must-Haves
• Background: This role requires individuals with a solid foundational understanding of warehousing and returns processes, contributing to Skechers’ commitment to product quality and customer satisfaction.
• Experience: Candidates should have 1 or more years of experience in warehousing or returns, or an equivalent background that demonstrates proficiency in product handling and inventory management. A High School Diploma or equivalent is preferred for this position.
• Skills:
• Proven ability to safely operate a manual pallet jack and a Radio Frequency Unit (RF Gun) for efficient product movement and tracking.
• Demonstrated proficiency in utilizing Skechers customized programs, including DOPS, Gar Pac, and PKMS, as well as general computer skills with Microsoft Word and Excel.
• Meticulous attention to detail to ensure the integrity of all product information, from scanning and logging to documenting and storing, in compliance with customer profiles and internal procedures.
• Strong commitment to working safely and professionally, consistently adhering to all company policies and procedures, including OSHA and departmental regulations.