Retail Leadership Intern

Job Description

Retail Leadership Intern Job Description

Overview

As a Retail Leadership intern, you will gain hands-on experience overseeing the operational and personnel aspects of an assigned retail location. This role emphasizes delivering exceptional guest service, maintaining a pristine shop environment, and actively developing team members. You will be instrumental in ensuring smooth daily operations, compliance with company policies, and fostering a positive work atmosphere.

Responsibilities

• Oversee all operational and personnel aspects of your assigned retail location.
• Provide quality Guest Service to ensure a positive shopping experience.
• Maintain a well-maintained shop appearance through diligent upkeep and cleanliness.
• Train team members in their job responsibilities, ensuring proper execution of tasks.
• Maintain Guest First Service standards within your assigned locations.
• Develop team members through on-the-job training and follow-up on daily tasks.
• Assign daily tasks to team members for efficient workflow.
• Follow and enforce all POS handling procedures, including executing returns, exchanges, and voids.
• Assist in developing and promoting a high morale, positive, and effective work environment.
• Enforce all Park and Department policies to ensure compliance.
• Coach, counsel, and evaluate team members as necessary for performance improvement.
• Issue corrective action to team members for attendance, cash over/shorts, or performance issues when required.
• Complete all inventory control functions, including verifying receivers, ticketing, processing damages, and transfers.
• Maintain stockrooms and cash wraps in an organized manner, complying with all safety standards and regulations.
• Ensure all store displays and focal presentations are clean and well stocked.
• Coordinate break times in adherence to Six Flags policies.
• Adhere to park attendance policy as stated in the Team Member Handbook.
• Assist in the completion of all department paperwork.
• Maintain and ensure all opening and closing checklists are completed as directed.
• Assist with the execution of unit loss prevention measures.
• Comply with all Safety and Fire responsibilities, policies, and procedures.
• Promote and maintain a clean and safe work environment.
• Report all pertinent information to Full-time leadership.
• Follow delegated tasks as assigned by Area supervisor and Full-time leadership.

Qualifications

• Demonstrated ability to maintain Guest First Service standards.
• Experience in team member development through effective training and follow-up.
• Proficiency in assigning daily tasks and managing workflow.
• Strong understanding of POS handling procedures, including returns, exchanges, and voids.
• A knack for developing and promoting a high morale, positive, and effective work environment.
• Ability to enforce all Park and Department policies consistently.
• Skilled in coaching, counseling, and evaluating team members.
• Capable of issuing corrective action for attendance, cash handling, or performance issues.
• Experience with inventory control functions: verifying receivers, ticketing, damages, and transfers.
• A commitment to maintaining organized stockrooms and cash wraps, adhering to safety standards.
• A keen eye for ensuring store displays and focal presentations are clean and well stocked.
• Adept at coordinating break times efficiently.
• Reliable adherence to park attendance policy.
• Capability to assist in the completion of department paperwork.
• Diligence in ensuring all opening and closing checklists are completed.
• Awareness and support for unit loss prevention measures.
• Strong commitment to complying with all Safety and Fire responsibilities, policies, and procedures.
• Proactive in promoting and maintaining a clean and safe work environment.
• Excellent communication skills for reporting pertinent information to leadership.
• Ability to effectively follow delegated tasks from supervisors and leadership.